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empty list after upgrade

  • byker1
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4 years 1 month ago - 4 years 1 month ago #194633 by byker1
empty list after upgrade was created by byker1
Hello, After upgrade from 2.67.3 to 3.22.7 a list of surveys is empty. What could be a problem and do you know how to solve it?

I cleaned the browser cache.

Kind Regards, Piotr
Last edit: 4 years 1 month ago by byker1.
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4 years 1 month ago #194667 by jelo
Replied by jelo on topic empty list after upgrade
I recommend to submit a bugticket via the bugtracker.

It might be an issue newly introduced in the LS3 version you are using.

Click on the version number in the right bottom to get more infos about your system.
Perhaps some requirements for LS3 are not fulfilled by your hosting anymore.

How did you upgrade? Via comfort update? Or manually. Explain that in the bug ticket too.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: DenisChenu
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4 years 1 month ago #194679 by byker1
Replied by byker1 on topic empty list after upgrade
Thank you for your reply.
I used a comfort update to update. Below are the information about system:

Wersja LimeSurvey
3.22.7
Kompilacja LimeSurvey
200225
System operacyjny
Linux mneme 4.20.99 #9 SMP Wed Dec 30 44:44:44 CET 2021 x86_64
Wersja PHP
7.3.14
Nazwa serwera WWW
www.badanialis.pl
Oprogramowanie serwera WWW
Apache
Informacje o serwerze WWW
Sterownik bazy danych
mysql
Wersja sterownika bazy danych
mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
Informacje o serwerze bazy danych
Uptime: 21188633 Threads: 150 Questions: 54240147600 Slow queries: 1037324 Opens: 915267845 Flush tables: 1 Open tables: 10000 Queries per second avg: 2559.870
Wersja serwera bazy danych
Uptime: 21188633 Threads: 150 Questions: 54240147600 Slow queries: 1037324 Opens: 915267845 Flush tables: 1 Open tables: 10000 Queries per second avg: 2559.870
I will submit this issue via Bugtracker too.
Kind Regards Piotr
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  • holch
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4 years 1 month ago #194690 by holch
Replied by holch on topic empty list after upgrade
Ideally in English, of course. I don't think that many of the developers will be able to read this. Probably they more or less know what is behind each line, but still. Try to provide everything in English. Will make things easier.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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4 years 1 month ago #194718 by jelo
Replied by jelo on topic empty list after upgrade

holch wrote: I don't think that many of the developers will be able to read this.

Is OK. The relevant parts are numbers ;-)

Tricky thing.

The survey is filled with items but unnamed and no buttons.

Can you create a new survey which then gets listed?
Or when you try to copy a survey, is the dropdown list empty or readable?




As a comfort update user you could ask support directly via a support ticket.
A bugticket in mantis would still be nice.

If you cannot wait, you could try to update manually to the same version via a LTS download of LS 3.22.7.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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4 years 4 weeks ago #194727 by byker1
Replied by byker1 on topic empty list after upgrade
My problem is solved! Meanwhile, somebody changed php version from 5.x to 7.3. I downgraded to 7.0 and everything works great! Thank you for your support.
Kind regards Piotr
The following user(s) said Thank You: DenisChenu
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4 years 4 weeks ago #194731 by jelo
Replied by jelo on topic empty list after upgrade
7.0 and 7.1 are EOL=End of Life and receive no updates.
PHP 7.2. would be the minimum.

Are you using a ControlPanel? Changing a PHP version comes often with a different set of extensions. You should check via phpinfo what php version is running and what extensions might be missing.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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4 years 3 weeks ago #194805 by DenisChenu
Replied by DenisChenu on topic empty list after upgrade

byker1 wrote: My problem is solved! Meanwhile, somebody changed php version from 5.x to 7.3. I downgraded to 7.0 and everything works great! Thank you for your support.
Kind regards Piotr

Please : report the issue .....

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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