Getting error when putting in the ComfortUpdate keys

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1 year 11 months ago #164302 by LSSSurvey1
My 30 days trail end on Februay 24th.. today february 19th i signed up for one year COmfortUpdate, and paid the fees and got the key..
when i put the key in, i get an error message saying:


PO-Revision-Date: 2017-10-26 10:58:37+0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.2.2 Language: en_US Project-Id-Version: LimeSurvey 3.x.x PO-Revision-Date: 2017-10-26 10:58:37+0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.2.2 Language: en_US Project-Id-Version: LimeSurvey 3.x.x


please help!!
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1 year 11 months ago #164304 by holch
I would send a support ticket directly to the Limesurvey GmbH. Go to "Support" on the top right corner of the website and submit a support ticket. Should give you the quickest response. We here at the forum can usually only help solving problems that are directly related to Limesurvey, and not the services provided by the Limesurvey GmbH.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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3 months 1 week ago #190690 by someguy
LSSSurvey1, were you able to resolve this? If yes, what did you do?
I am having the same problem.

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3 months 1 week ago #190692 by holch
Create a support ticket (top navigation --> "support"). I think only the Limesurvey GmbH, who is responsible for the ComfortUpdate can help you with this.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
The following user(s) said Thank You: DenisChenu

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