Installation FAQ/zh-hant - Revision history

FuzzyBot: Updating to match new version of source page

2023-06-27T09:15:35Z

Updating to match new version of source page

← Older revision		Revision as of 11:15, 27 June 2023
Line 10:		Line 10:
	* own a server or a web space from a host provider		* own a server or a web space from a host provider
	* or find a LimeSurvey-specialized host provider		* or find a LimeSurvey-specialized host provider

	~~{{Alert\|An installation on your computer is not done to share your survey on the internet!}}~~

	=Starting installation=		=Starting installation=

FuzzyBot: Updating to match new version of source page

2022-02-17T19:37:34Z

Updating to match new version of source page

← Older revision		Revision as of 21:37, 17 February 2022
Line 15:		Line 15:
	=Starting installation=		=Starting installation=

	==~~How can I create a database and a user in MySQL with command-line access~~?==		<div class="mw-translate-fuzzy">
			===如果我無法透過安裝程序建立數據庫，怎麼辦?===
			</div>

	~~You have to enter the commands below in your~~ MySQL:		<div class="mw-translate-fuzzy">
			一般而言, 安裝程序會自動建立全新的數據庫及資料表結構，但若果您的伺服器/ISP 不給與您管理 MySQL 數據庫的權限去建立資料表，您就需要向伺服器供應商聯絡，確保它們為您建立所需的數據庫. 它們或許會為您建立空白的數據庫，然後讓您有存取的權限 (ie: read/write/create). 輸入數據庫的名稱，並在 config.php 檔案內設定用戶名稱及密碼, 然後就可以執行 admin.php 程序. 安裝過程需要在數據庫逐筆建立所需的資料表。
			</div>

	*<code>create database '''<your_database_name>''';</code>		*<code>create database '''<your_database_name>''';</code>
Line 37:		Line 41:
	===我應該設定甚麼權限?===		===我應該設定甚麼權限?===

	~~Normally, the script creates a new database, and then the table structure~~. ~~However, if your server~~/~~ISP doesn't give you admin rights to create a new database in MySQL, you will need to contact your server administrator to get the necessary database created~~ (~~or create it yourself if you receive the required permissions~~). ~~The newly created blank database should include the appropriate access rights~~ (~~i.e.:~~ read/write/~~create~~). ~~Then, you should be able start the LimeSurvey installation, which will create the tables within the newly created database~~.		<div class="mw-translate-fuzzy">
			/limesurvey/tmp 目錄需要設定 read/write/execute 的使用權限 (chmod 777) - 本目錄存放所有上傳檔案及暫時建立的檔案. 其他全部目錄及檔案可以設定為 read/execute 的使用權限 (chmod 755). 但是如果您想使用內建的 apache 安全工具 (去建立 htpasswd 及 htaccess 檔案) admin 目錄就需要設定成 read/write/execute (777). admin 目錄裏面的檔案則可以設定成 read/execute (chmod 755).
			</div>

	==Blank page when accessing the install page==		==Blank page when accessing the install page==
Line 59:		Line 65:
	=Requirements page=		=Requirements page=

	==~~What is the~~ mbstring (Multibyte String Functions) library?==		<div class="mw-translate-fuzzy">
			===mbstring (Multibyte String Functions) library 是甚麼?===
			</div>

	The mbstring library ~~is a~~ PHP ~~library that can convert char sets from one language to another~~. ~~You need it if you want to run~~ LimeSurvey. ~~To check if it is already installed, open the URL from a web browser:~~		<div class="mw-translate-fuzzy">
			The mbstring library 是 PHP 函數程序庫，可以把字元集轉換語言. 如果你要執行 LimeSurvey.，京可能用得上它。想檢視一下是否已安裝這個函數程序庫，你可以在網站空間建立一個 test.php 檔案，內容如下︰
			</div>

	<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>		<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>

	~~A lot of information will be shown~~. ~~Search for the string~~ 'mbstring' ~~in the '''Configuration''' section~~. ~~If you find the mbstring section, then all should be well and you can continue with your LimeSurvey installation!~~		<div class="mw-translate-fuzzy">
			然後用瀏覽器打開檔案，你會看到一些信息. 查看字串 'mbstring'. 如果找得到，請繼續. 如果你找不到，可能出於以下的原因︰
			</div>

	'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:		'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:

C schmitz: Text replacement - " enclose="div"" to ""

2022-02-16T13:04:30Z

Text replacement - " enclose="div"" to ""

← Older revision		Revision as of 15:04, 16 February 2022
Line 46:		Line 46:
	*Verify the location and permissions of the following setting in your PHP.ini:		*Verify the location and permissions of the following setting in your PHP.ini:

	<syntaxhighlight lang="c~~" enclose="div~~">upload_tmp_dir="/temp"		<syntaxhighlight lang="c">upload_tmp_dir="/temp"

	session.save_path="/temp"</syntaxhighlight>		session.save_path="/temp"</syntaxhighlight>

FuzzyBot: Updating to match new version of source page

2017-10-19T11:30:05Z

Updating to match new version of source page

FuzzyBot: Updating to match new version of source page

2017-09-11T09:05:09Z

Updating to match new version of source page

← Older revision		Revision as of 11:05, 11 September 2017
Line 4:		Line 4:
	=Installation on your computer=		=Installation on your computer=

	LimeSurvey can be installed on your computer with MAMP/~~XAMP~~ or any other system. ~~But~~ your computer is not a web server - it's not accessible via web to any other user.		LimeSurvey can be installed on your computer with MAMP/XAMPP or any other system. Bear in mind that your computer is not a web server - it's not accessible via web to any other user.

	In order to make your survey reachable to other users via the web, you need to either:		In order to make your survey reachable to other users via the web, you need to either:
Line 84:		Line 84:

	===Symptoms===		===Symptoms===
	* LimeSurvey installed OK and the database was created, but instead of the admin page, you get an empty page;		* LimeSurvey is installed OK and the database was created, but instead of the admin page, you get an empty page;
	* Web server log shows ''"Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"''.		* Web server log shows ''"Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"''.

Line 94:		Line 94:

	===Symptoms===		===Symptoms===
	* LimeSurvey installed OK and the database was created. But when you access the admin page, the browser keeps running and will eventually fail to show the page.		* LimeSurvey is installed OK and the database was created. But when you access the admin page, the browser keeps running and will eventually fail to show the page.
	* When you check the web server access log, its size has become quite big (in some cases, more than 2 GB).		* When you check the web server access log, its size has become quite big (in some cases, more than 2 GB).
	* Inside the access log, you get this message filling the log:		* Inside the access log, you get this message filling the log:
Line 116:		Line 116:
	* LimeSurvey installed OK and the database was created. But when redirected to the admin page, the browser displayed the listed error.		* LimeSurvey installed OK and the database was created. But when redirected to the admin page, the browser displayed the listed error.
	* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.		* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.
	* The disk path name for limesurvey installation directory includes one of the following characters: '''(''',''')''' or '''+'''.		* The disk path name for limesurvey installation directory includes one of the following characters: '(',')' or '+'.

	{{Alert\|title=Attention\|text=Other characters may also induce the same behavior.}}		{{Alert\|title=Attention\|text=Other characters may also induce the same behavior.}}
Line 122:		Line 122:
	===Fix===		===Fix===

	Move/rename the LimeSurvey installation directory so that the path name includes non of the following characters: '''(''', ''')''' or '''+''' characters.		Move/rename the LimeSurvey installation directory so that the path name includes non of the following characters: '(', ')' or '+' characters.

	=After installation=		=After installation=

	For all the other issues that are happening after a successful installation, please refer to the [[Troubleshooting\|troubleshooting page]].		For all the other issues that are happening after a successful installation, please refer to the [[Troubleshooting\|troubleshooting page]].

FuzzyBot: Updating to match new version of source page

2017-08-14T11:50:03Z

Updating to match new version of source page

← Older revision		Revision as of 13:50, 14 August 2017
Line 65:		Line 65:
	<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>		<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>

	A lot of information will be shown. Search for the string 'mbstring' under the '''Configuration''' section. If you find the mbstring section then all should be well and you can continue on with your LimeSurvey installation!		A lot of information will be shown. Search for the string 'mbstring' under the '''Configuration''' section. If you find the mbstring section, then all should be well and you can continue on with your LimeSurvey installation!

	'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:		'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:
	*If it's your host provider's server, ask for the activation of that extension in PHP or further information on how you can activate it - if you have a good administration panel for your server, you may be able to activate it yourself;		*If it's your host provider's server, ask for the activation of that extension in PHP or for further information on how you can activate it - if you have a good administration panel for your server, you may be able to activate it yourself;
	*If it's your own '''Linux''' server, you may have to re-compile PHP and include the mbstring library. Ask the Linux experts how to do that. However, you can install it using your Linux package manager, which is mostly available in all Linux distributions nowadays;		*If it's your own '''Linux''' server, you may have to re-compile PHP and include the mbstring library. Ask the Linux experts how to do that. However, you can install it using your Linux package manager, which is mostly available in all the Linux distributions nowadays;
	**If you are using a version of Linux that supports 'yum' (CentOS, RedHat, Fedora):		**If you are using a version of Linux that supports 'yum' (CentOS, RedHat, Fedora):
	***Use the terminal (as a super user) and type: '''yum install php-mbstring''';		***Use the terminal (as a super user) and type: '''yum install php-mbstring''';
	***Make sure to update /etc/php.ini and uncomment the various mbstring params;		***Make sure to update /etc/php.ini and uncomment the various mbstring params;
	***Make sure to restart apache after installing it: '''/etc/init.d/httpd restart''';		***Make sure to restart apache after installing it: '''/etc/init.d/httpd restart''';
	*If it's your own '''Windows''' server, search for php.ini on your system, open it with an editor and search for mbstring. Most probably, the line that contains that string is commented out with a semicolon. Remove the semicolon, save, and restart your web server.		*If it's your own '''Windows''' server, search for php.ini on your system, open it with an editor, and search for mbstring. Most probably, the line that contains that string is commented out with a semicolon. Remove the semicolon, save, and restart your web server.

	== Stuck at checking file system permissions ==		== Stuck at checking file system permissions ==
	If SELinux is activated (primarily on CentOS), then you might get an error that the file system permissions are not correct, even if the list of directories is empty. SELinux prevents writing even though the permissions are on for example on 777 or 755. To configure SELinux correctly for your server - check out the [https://wiki.centos.org/HowTos/SELinux SELinux documentation].		If SELinux is activated (primarily on CentOS), then you might get an error that the file system permissions are not correct, even if the list of directories is empty. SELinux prevents writing even though the permissions are for example on 777 or 755. To configure SELinux correctly for your server - check out the [https://wiki.centos.org/HowTos/SELinux SELinux documentation].

	=After database creation=		=After database creation=
Line 84:		Line 84:

	===Symptoms===		===Symptoms===
	* LimeSurvey installed OK, and database was created, but instead of the admin page, you get an empty page		* LimeSurvey installed OK and the database was created, but instead of the admin page, you get an empty page;
	* Web server log shows "Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"		* Web server log shows ''"Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"''.

	===Fix===		===Fix===
Line 104:		Line 104:
	===Fix===		===Fix===

	This may be caused by the mbstring.func_overload setting. ~~Check~~ the setting in ~~your~~ php.ini ~~and set as the following.~~		This may be caused by the mbstring.func_overload setting. Change the following setting in the php.ini file:
			<syntaxhighlight lang="php" enclose="pre">
	mbstring.func_overload = 0		mbstring.func_overload = 0
			</syntaxhighlight>

	{{Note\|This means no function overloading. See the PHP manual for this setting: [http://us3.php.net/manual/en/mbstring.overload.php Function Overloading Feature].}}		{{Note\|This means no function overloading. See the PHP manual for this setting: [http://us3.php.net/manual/en/mbstring.overload.php Function Overloading Feature].}}
Line 113:		Line 114:

	===Symptoms===		===Symptoms===
	* LimeSurvey installed OK and database was created. But when redirected to the admin page, the browser displayed ~~the~~ the listed error.		* LimeSurvey installed OK and the database was created. But when redirected to the admin page, the browser displayed the listed error.
	* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.		* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.
	* The disk path name for limesurvey installation directory includes one of the following characters: '''(''',''')''' or '''+'''.		* The disk path name for limesurvey installation directory includes one of the following characters: '''(''',''')''' or '''+'''.

	{{~~Note~~\|Other characters may also induce the same ~~behaviour~~.}}		{{Alert\|title=Attention\|text=Other characters may also induce the same behavior.}}

	===Fix===		===Fix===

	Move/rename the ~~limesurvey~~ installation directory so that the path name includes non of the following characters: '''(''', ''')''' or '''+''' characters.		Move/rename the LimeSurvey installation directory so that the path name includes non of the following characters: '''(''', ''')''' or '''+''' characters.

	=After installation=		=After installation=

	For all issues happening after a successful installation, please refer to the [[Troubleshooting]] ~~page~~.		For all the other issues that are happening after a successful installation, please refer to the [[Troubleshooting\|troubleshooting page]].

FuzzyBot: Updating to match new version of source page

2017-08-07T13:10:03Z

Updating to match new version of source page

Show changes

FuzzyBot: Updating to match new version of source page

2017-01-25T10:10:34Z

Updating to match new version of source page

@@ Line 2: / Line 2: @@
 Contents:
-=During installation=
+=Installation on your computer=
 ===如果我無法透過安裝程序建立數據庫，怎麼辦?===
@@ Line 27: / Line 39: @@
 /limesurvey/tmp 目錄需要設定 read/write/execute  的使用權限 (chmod 777) - 本目錄存放所有上傳檔案及暫時建立的檔案. 其他全部目錄及檔案可以設定為 read/execute 的使用權限 (chmod 755). 但是 如果您想使用內建的 apache 安全工具 (去建立 htpasswd 及 htaccess 檔案) admin 目錄就需要設定成 read/write/execute (777). admin 目錄裏面的檔案則可以設定成 read/execute (chmod 755).
 ===mbstring (Multibyte String Functions) library 是甚麼?===
@@ Line 32: / Line 64: @@
 The mbstring library 是 PHP 函數程序庫，可以把字元集轉換語言. 如果你要執行 LimeSurvey.，京可能用得上它。 想檢視一下是否已安裝這個函數程序庫，你可以在網站空間建立一個 test.php 檔案，內容如下︰
- <?php phpinfo(); ?>
+ <nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>
 然後用瀏覽器打開檔案，你會看到一些信息. 查看字串 'mbstring'. 如果找得到，請繼續. 如果你找不到，可能出於以下的原因︰
@@ Line 49: / Line 81: @@
 *問題出在你的 windows 伺服器. Oh.. 這容易之至. 在系統搜尋 php.ini 檔案, 然後用編輯器打開它去搜尋 mbstring. 通常這一句的句首會有分號標示為註腳. 只需要移除這個分號，存檔，然後把伺服器重新開機即可。
-===當我在問卷輸入特別的字符 (例如是中文、希臘文等)並儲存後, 內容都變成問號?===
+== Stuck at checking file system permissions ==
+If SELinux is activated (primarily on CentOS) then you might get an error that the file system permissions are not correct but the list of directories is empty. SELinux prevents writing even though the permissions are on e.g. 777 or 755.
-原因是數據庫建立時未有配合 UTF-8 的字符格式,尤其是透過後台管理界面建立的數據庫往往會出現這種情況。你只需透過 phpMyAdmin 執行以下的  SQL 命令就可修正數據庫不能顯示中文的問題.
+You need to configure SELinux for your server correctly - check out the [https://wiki.centos.org/HowTos/SELinux SELinux documentation].
 =After database creation=

FuzzyBot: Updating to match new version of source page

2013-10-06T11:21:08Z

Updating to match new version of source page

← Older revision		Revision as of 13:21, 6 October 2013
Line 6:		Line 6:
	===如果我無法透過安裝程序建立數據庫，怎麼辦?===		===如果我無法透過安裝程序建立數據庫，怎麼辦?===

	~~<span class="mw-translate-fuzzy">~~		You have to enter the below commands in your mysql.
	一般而言, 安裝程序會自動建立全新的數據庫及資料表結構，但若果您的伺服器/ISP 不給與您管理 MySQL 數據庫的權限去建立資料表，您就需要向伺服器供應商聯絡，確保它們為您建立所需的數據庫. 它們或許會為您建立空白的數據庫，然後讓您有存取的權限 (ie: read/write/create). 輸入數據庫的名稱，並在 config.php 檔案內設定用戶名稱及密碼, 然後就可以執行 admin.php 程序. 安裝過程需要在數據庫逐筆建立所需的資料表。
	~~</span>~~

	create database '''<your_database_name>''';		create database '''<your_database_name>''';

FuzzyBot: Updating to match new version of source page

2013-05-01T12:51:17Z

Updating to match new version of source page

← Older revision		Revision as of 14:51, 1 May 2013
Line 77:		Line 77:
	'''Solution:''' Re-upload all files using the binary mode of your FTP program.		'''Solution:''' Re-upload all files using the binary mode of your FTP program.

	=After ~~Database Creation~~=		=After database creation=

	==Blank ~~Page~~ after ~~Database Creation~~==		==Blank page after database creation==

	===Symptoms===		===Symptoms===

← Older revision		Revision as of 13:30, 19 October 2017
Line 8:		Line 8:
	In order to make your survey reachable to other users via the web, you need to either:		In order to make your survey reachable to other users via the web, you need to either:

	* own a server or a web space from a host provider;		* own a server or a web space from a host provider
	* or find a LimeSurvey-specialized host provider.		* or find a LimeSurvey-specialized host provider

	{{Alert\|An installation on your computer is not done to share your survey on internet!}}		{{Alert\|An installation on your computer is not done to share your survey on the internet!}}

	=Starting installation=		=Starting installation=

	==How can I create a database and a user in MySQL with command line access?==		==How can I create a database and a user in MySQL with command-line access?==

	You have to enter the below ~~commands~~ in your MySQL:		You have to enter the commands below in your MySQL:

	*<code>create database '''<your_database_name>''';</code>		*<code>create database '''<your_database_name>''';</code>
Line 39:		Line 39:
	Normally, the script creates a new database, and then the table structure. However, if your server/ISP doesn't give you admin rights to create a new database in MySQL, you will need to contact your server administrator to get the necessary database created (or create it yourself if you receive the required permissions). The newly created blank database should include the appropriate access rights (i.e.: read/write/create). Then, you should be able start the LimeSurvey installation, which will create the tables within the newly created database.		Normally, the script creates a new database, and then the table structure. However, if your server/ISP doesn't give you admin rights to create a new database in MySQL, you will need to contact your server administrator to get the necessary database created (or create it yourself if you receive the required permissions). The newly created blank database should include the appropriate access rights (i.e.: read/write/create). Then, you should be able start the LimeSurvey installation, which will create the tables within the newly created database.

	==Blank page when accessing the ~~Install~~ page==		==Blank page when accessing the install page==

	~~The~~ problem ~~is not with~~ the LimeSurvey installation but ~~with~~ the PHP installation.		This problem doesn't occur within the LimeSurvey installation but within the PHP installation.
	*Verify you have the MySQL PHP module (php-mysql) installed.		*Verify you have the MySQL PHP module (php-mysql) installed.
	*Verify your PHP install is loading the PHP.ini file your are modifying and not parsing other PHP.INI files on your system.		*Verify your PHP install is loading the PHP.ini file your are modifying and not parsing other PHP.INI files on your system.
Line 49:		Line 49:

	session.save_path="/temp"</syntaxhighlight>		session.save_path="/temp"</syntaxhighlight>
	*Verify if your server runs a suitable PHP version.		*Verify that your server runs a suitable PHP version.

	==Error messages ~~because of~~ non-existing resources==		==Error messages due to non-existing resources==

	Sometimes, files are not uploaded correctly or ~~were~~ broken during the upload process. This leads to several different error messages. Most of them refer to a file or function within a file which can't be found.		Sometimes, files are not uploaded correctly or are broken during the upload process. This leads to several different error messages. Most of them refer to a file or function within a file which can't be found.

	'''Solution:''' Re-upload all files using the binary mode of your FTP ~~program~~.		'''Solution:''' Re-upload all files using the binary mode of your FTP programme.

	=Requirements page=		=Requirements page=
Line 61:		Line 61:
	==What is the mbstring (Multibyte String Functions) library?==		==What is the mbstring (Multibyte String Functions) library?==

	The mbstring library is a PHP library that can convert char sets from one language to another. You need it if you want to run LimeSurvey. To check if it is already installed, open the URL from an web browser:		The mbstring library is a PHP library that can convert char sets from one language to another. You need it if you want to run LimeSurvey. To check if it is already installed, open the URL from a web browser:

	<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>		<nowiki>http://<your_server>/<your_limesurvey_directory>/admin/install/phpinfo.php</nowiki>

	A lot of information will be shown. Search for the string 'mbstring' ~~under~~ the '''Configuration''' section. If you find the mbstring section, then all should be well and you can continue on with your LimeSurvey installation!		A lot of information will be shown. Search for the string 'mbstring' in the '''Configuration''' section. If you find the mbstring section, then all should be well and you can continue with your LimeSurvey installation!

	'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:		'''If you don't find the mbstring section''', you might have a problem on your hands. There are three possible scenarios:
	*If it's your host provider's server, ask for the activation of that extension in PHP or for further information on how you can activate it - if you have a good administration panel for your server, you may be able to activate it yourself;		*If it's your host provider's server, ask for the activation of that extension in PHP or for further information on how you can activate it - if you have a good administration panel for your server, you may be able to activate it yourself
	*If it's your own '''Linux''' server, you may have to re-compile PHP and include the mbstring library. Ask the Linux experts how to do that. However, you can install it using your Linux package manager, which is mostly available in all the Linux distributions nowadays;		*If it's your own '''Linux''' server, you may have to re-compile PHP and include the mbstring library. Ask the Linux experts how to do that. However, you can install it using your Linux package manager, which is mostly available in all the Linux distributions nowadays
	**If you are using a version of Linux that supports 'yum' (CentOS, RedHat, Fedora):		**If you are using a version of Linux that supports 'yum' (CentOS, RedHat, Fedora)...
	***~~Use~~ the terminal (as a super user) and type: '''yum install php-mbstring''';		***...use the terminal (as a super user) and type: '''yum install php-mbstring'''
	***~~Make~~ sure to update /etc/php.ini and uncomment the various mbstring params;		***...make sure to update /etc/php.ini and uncomment the various mbstring params
	***~~Make~~ sure to restart apache after installing it: '''/etc/init.d/httpd restart''';		***...make sure to restart apache after installing it: '''/etc/init.d/httpd restart'''
	*If it's your own '''Windows''' server, search for php.ini on your system, open it with an editor, and search for mbstring. Most probably, the line that contains ~~that~~ string is commented out with a semicolon. Remove the semicolon, save, and restart your web server.		*If it's your own '''Windows''' server, search for php.ini on your system, open it with an editor, and search for mbstring. Most probably, the line that contains the string is commented out with a semicolon. Remove the semicolon, save and restart your web server

	== Stuck at checking file system permissions ==		== Stuck at checking file system permissions ==
Line 84:		Line 84:

	===Symptoms===		===Symptoms===
	* LimeSurvey is installed OK and the database was created, but instead of the admin page, you get an empty page;		* LimeSurvey is installed correctly and the database was created, but instead of the admin page, you get an empty page
	* Web server log shows ''"Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"''.		* Web server log shows ''"Fatal error: Call to a member function on a non-object in /path/to/limesurvey/admin/login_check.php on line 69"''

	===Fix===		===Fix===

	This is probably related to an incorrect setting for <code>$rooturl</code> or <code>$rootdir</code> in config.php. The file config.php attempts to set <code>$rootdir</code> correctly by calling <code><nowiki>dirname('''FILE''')</nowiki></code>. While this usually works, it can be upset when LimeSurvey is installed in a user's home or public_html directory and the home directory is mounted over NFS. To set up ~~manually~~ the <code>$rootdir</code>, (your shell or pwd command may show you a path like "/disks/hostname/home/username/public_html/limesurvey"), try using "/home/username/public_html/limesurvey".		This is probably related to an incorrect setting for <code>$rooturl</code> or <code>$rootdir</code> in config.php. The file config.php attempts to set <code>$rootdir</code> correctly by calling <code><nowiki>dirname('''FILE''')</nowiki></code>. While this usually works, it can be upset when LimeSurvey is installed in a user's home or public_html directory and the home directory is mounted over NFS. To set up the <code>$rootdir</code> manually, (your shell or pwd command may show you a path like /disks/hostname/home/username/public_html/limesurvey), try using /home/username/public_html/limesurvey.

	==When accessing the admin page, the browser keeps running and will eventually fail to show it==		==When accessing the admin page, the browser keeps running and will eventually fail to show it==

	===Symptoms===		===Symptoms===
	* LimeSurvey is installed OK and the database was created. ~~But~~ when you access the admin page, the browser keeps running and will eventually fail to show the page.		* LimeSurvey is installed correctly and the database was created. However, when you access the admin page, the browser keeps running and will eventually fail to show the page
	* When you check the web server access log, its size has become quite big (in some cases, more than 2 GB).		* When you check the web server access log, its size has become quite big (in some cases, more than 2 GB)
	* Inside the access log, you get this message filling the log:		* Inside the access log, you get this message filling the log:

Line 111:		Line 111:
	{{Note\|This means no function overloading. See the PHP manual for this setting: [http://us3.php.net/manual/en/mbstring.overload.php Function Overloading Feature].}}		{{Note\|This means no function overloading. See the PHP manual for this setting: [http://us3.php.net/manual/en/mbstring.overload.php Function Overloading Feature].}}

	==When accessing admin page, the browser reports Fatal error: Call to a member function gT() on a non-object in login_check.php on line 76==		==When accessing the admin page, the browser reports Fatal error: Call to a member function gT() on a non-object in login_check.php on line 76==

	===Symptoms===		===Symptoms===
	* LimeSurvey installed OK and the database was created. But when redirected to the admin page, the browser displayed the listed error.		* LimeSurvey is installed correctly and the database was created. But when redirected to the admin page, the browser displayed the listed error.
	* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.		* <code>$rootdir</code> and <code>$rooturl</code> are correctly set in config.php.
	* The disk path name for limesurvey installation directory includes one of the following characters: '(',')' or '+'.		* The disk path name for limesurvey installation directory includes one of the following characters: '(',')' or '+'.
Line 122:		Line 122:
	===Fix===		===Fix===

	Move/rename the LimeSurvey installation directory so that the path name includes non of the following characters: '(', ')' or '+' characters.		Move/rename the LimeSurvey installation directory so that the path name includes non of the following characters: '(',')' or '+' characters.

	=After installation=		=After installation=

	For all the other issues that ~~are happening~~ after a successful installation, please refer to the [[Troubleshooting\|troubleshooting page]].		For all the other issues that may occur after a successful installation, please refer to the [[Troubleshooting\|troubleshooting page]].