ComfortUpdate/en - Revision history

FuzzyBot: Updating to match new version of source page

2025-08-05T19:19:04Z

Updating to match new version of source page

← Older revision		Revision as of 21:19, 5 August 2025
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	*LimeSurvey will now verify your installation directory to verify that the appropriate permissions are set to allow an update. A list of proposed changes will be displayed		*LimeSurvey will now verify your installation directory to verify that the appropriate permissions are set to allow an update. A list of proposed changes will be displayed
	*If there are any problems, you must correct them at this point and then proceed to the next step		*If there are any problems, you must correct them at this point and then proceed to the next step
	*The ComfortUpdate will now ~~make~~ a backup of your database (if ~~you use~~ MySQL) ~~and save your old installation~~ files in the /tmp directory. ~~If you use~~ a ~~different database, you should backup your database manually before proceeding~~		*The ComfortUpdate will now create a backup of your database and of any changed files.
			Comfortupdate can create the database backup only if:
			** You are using MySQL as database
			** There are any changes in the database schema
			** The database size does not exceed 50 MB (or the maximum size configured in config.php using the maxdbsizeforbackup variable - see config-defaults.php)
			* The backup files (files & DB backup) will be saved in the /tmp directory. Please make sure to move them to a safe location as they will be deleted from the /tmp directory after a few hours.
	* ComfortUpdate will then update your installation files to the latest version and finish.		* ComfortUpdate will then update your installation files to the latest version and finish.
	On major version updates you will be redirected to a page for any necessary database updates.		On major version updates you will be redirected to a page for any necessary database updates.
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	If you get a blank page on step 3, it usually means that the memory limit of your PHP configuration is set too low. During that step, LimeSurvey tries to create a database backup and a file backup (of the files that will be replaced).		If you get a blank page on step 3, it usually means that the memory limit of your PHP configuration is set too low. During that step, LimeSurvey tries to create a database backup and a file backup (of the files that will be replaced).

	==Using a proxy server to connect to ~~update~~.limesurvey.~~com~~==		==Using a proxy server to connect to comfortupdate.limesurvey.org==

	If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. You can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).		If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. You can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).

FuzzyBot: Updating to match new version of source page

2024-04-03T08:39:15Z

Updating to match new version of source page

← Older revision		Revision as of 10:39, 3 April 2024
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	*If there are any problems, you must correct them at this point and then proceed to the next step		*If there are any problems, you must correct them at this point and then proceed to the next step
	*The ComfortUpdate will now make a backup of your database (if you use MySQL) and save your old installation files in the /tmp directory. If you use a different database, you should backup your database manually before proceeding		*The ComfortUpdate will now make a backup of your database (if you use MySQL) and save your old installation files in the /tmp directory. If you use a different database, you should backup your database manually before proceeding
	ComfortUpdate will ~~now~~ update your installation to the latest version~~, updating also~~ the database ~~in order to reflect the new (possible) changes~~.		* ComfortUpdate will then update your installation files to the latest version and finish.
			On major version updates you will be redirected to a page for any necessary database updates.

			Please note that the database updates are not part of ComfortUpdate, but a general function of LimeSurvey, no matter how you update.

	=Disabling ComfortUpdate=		=Disabling ComfortUpdate=

FuzzyBot: Updating to match new version of source page

2023-12-01T10:37:27Z

Updating to match new version of source page

← Older revision		Revision as of 12:37, 1 December 2023
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	As a first step, please try to run the same step again after one minute. Occasionally, the server has to first generate the update package, which might take a minute. If it still does not work, check the other solutions in this troubleshooting section.		As a first step, please try to run the same step again after one minute. Occasionally, the server has to first generate the update package, which might take a minute. If it still does not work, check the other solutions in this troubleshooting section.

	==The ComfortUpdate server is not responding ~~- cannot connect to ComfortUpdate Server~~==		==No server answer - The ComfortUpdate server is not responding ==
	Starting December 2022 the connection default to our updated server was changed to only use SSL.		Starting December 2022 the connection default to our updated server was changed to only use SSL.
	This requires that the OpenSSL PHP library on your server is properly configured and activated and that your server is allowed to connect by HTTP SSL connection to the outside (to our server comfortupdate.limesurvey.org).		This requires that the OpenSSL PHP library on your server is properly configured and activated and that your server is allowed to connect by HTTP SSL connection to the outside (to our server comfortupdate.limesurvey.org).
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	$config['comfort_update_server_ssl'] = 0;		$config['comfort_update_server_ssl'] = 0;
	</syntaxhighlight>		</syntaxhighlight>


	==Blank page on step 3==		==Blank page on step 3==

FuzzyBot: Updating to match new version of source page

2023-12-01T10:33:04Z

Updating to match new version of source page

← Older revision		Revision as of 12:33, 1 December 2023
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	==Using a proxy server to connect to update.limesurvey.com==		==Using a proxy server to connect to update.limesurvey.com==

	If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. ~~In LimeSurvey 2.05 (later than build 140404), you~~ can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).		If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. You can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).

FuzzyBot: Updating to match new version of source page

2023-12-01T10:32:27Z

Updating to match new version of source page

← Older revision		Revision as of 12:32, 1 December 2023
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	If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. In LimeSurvey 2.05 (later than build 140404), you can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).		If you are behind a proxy, you may have to adjust some settings to be able to use ComfortUpdate. In LimeSurvey 2.05 (later than build 140404), you can set the details of your proxy server in the configuration file (see [https://manual.limesurvey.org/Optional_settings#General_settings the general settings wiki]).

	~~For earlier versions, you have to edit the http.php file in your LimeSurvey installation. Have a look at the variables in the first lines of this file in a text editor and add values if needed.~~

	~~Example: Connect to a proxy server 111.111.111.111 port 1234 without authentication and edit the following lines to look like:~~
	~~<syntaxhighlight lang="php" enclose="pre">~~
	~~// This code is only for versions earlier than 2.05~~
	~~var $proxy_host_name="111.111.111.111";~~
	~~var $proxy_host_port=1234;~~
	~~</syntaxhighlight>~~

	Depending on your version, you will find the file either in /admin/classes/ or in /application/libraries/admin/http/. There are pre-coded variables within the file. Therefore, only details of your proxy are needed. If your installation is running unusually slow, wrong proxy settings may be the cause.

FuzzyBot: Updating to match new version of source page

2023-12-01T10:30:50Z

Updating to match new version of source page

← Older revision		Revision as of 12:30, 1 December 2023
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	=Requirements=		=Requirements=

	Your PHP installation must be compiled with support for [http://php.net/manual/en/book.zlib.php ZLib]. Check your PHPInfo or ask your system administrator for a confirmation.		Your PHP installation must be compiled with support for [http://php.net/manual/en/book.zlib.php ZLib] and have the [https://www.php.net/manual/en/book.openssl.php OpenSSL extension] installed and enabled. Check your PHPInfo or ask your system administrator for a confirmation.

	Your server must be able to connect by SSL to ''comfortupdate.limesurvey.org'' to use the ComfortUpdate tool. If you have problems and get error messages such as ''10060 could not connect to the host 'comfortupdate.limesurvey.org''', you will have to tweak/edit your proxy/firewall security settings or ask your server administrator for further guidance/help.		Your server must be able to connect by SSL to ''comfortupdate.limesurvey.org'' to use the ComfortUpdate tool. If you have problems and get error messages such as ''10060 could not connect to the host 'comfortupdate.limesurvey.org''', you will have to tweak/edit your proxy/firewall security settings or ask your server administrator for further guidance/help.

FuzzyBot: Updating to match new version of source page

2023-04-26T11:59:17Z

Updating to match new version of source page

← Older revision		Revision as of 13:59, 26 April 2023
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	Your PHP installation must be compiled with support for [http://php.net/manual/en/book.zlib.php ZLib]. Check your PHPInfo or ask your system administrator for a confirmation.		Your PHP installation must be compiled with support for [http://php.net/manual/en/book.zlib.php ZLib]. Check your PHPInfo or ask your system administrator for a confirmation.

	Your server must be able to connect by SSL to ''~~update.limesurvey.org'' and ''update-data~~.limesurvey.org'' to use the ComfortUpdate tool. If you have problems ~~with this~~ and get error messages such as ''10060 could not connect to the host '~~update~~.limesurvey.org''', you will have to tweak/edit your proxy/firewall security settings or ask your server administrator for further guidance/help.		Your server must be able to connect by SSL to ''comfortupdate.limesurvey.org'' to use the ComfortUpdate tool. If you have problems and get error messages such as ''10060 could not connect to the host 'comfortupdate.limesurvey.org''', you will have to tweak/edit your proxy/firewall security settings or ask your server administrator for further guidance/help.

	=Using ComfortUpdate=		=Using ComfortUpdate=
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	=Troubleshooting=		=Troubleshooting=

			== I get some error during ComfortUpdate ==
			As a first step, please try to run the same step again after one minute. Occasionally, the server has to first generate the update package, which might take a minute. If it still does not work, check the other solutions in this troubleshooting section.

	==The ComfortUpdate server is not responding - cannot connect to ComfortUpdate Server==		==The ComfortUpdate server is not responding - cannot connect to ComfortUpdate Server==

FuzzyBot: Updating to match new version of source page

2023-04-12T14:21:21Z

Updating to match new version of source page

← Older revision		Revision as of 16:21, 12 April 2023
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	This requires that the OpenSSL PHP library on your server is properly configured and activated and that your server is allowed to connect by HTTP SSL connection to the outside (to our server comfortupdate.limesurvey.org).		This requires that the OpenSSL PHP library on your server is properly configured and activated and that your server is allowed to connect by HTTP SSL connection to the outside (to our server comfortupdate.limesurvey.org).
	If one of these requirements is not met, you will get this message.		If one of these requirements is not met, you will get this message.
	A temporary workaround (which we don't recommend) is to disable this requirement in the /application/config/updater_version.php		A '''temporary''' workaround (which we don't recommend) is to disable this requirement in the /application/config/updater_version.php
	by setting		by setting
	<syntaxhighlight lang="php" enclose="pre">		<syntaxhighlight lang="php" enclose="pre">

FuzzyBot: Updating to match new version of source page

2023-04-12T14:19:23Z

Updating to match new version of source page

← Older revision		Revision as of 16:19, 12 April 2023
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	=Troubleshooting=		=Troubleshooting=

			==The ComfortUpdate server is not responding - cannot connect to ComfortUpdate Server==
			Starting December 2022 the connection default to our updated server was changed to only use SSL.
			This requires that the OpenSSL PHP library on your server is properly configured and activated and that your server is allowed to connect by HTTP SSL connection to the outside (to our server comfortupdate.limesurvey.org).
			If one of these requirements is not met, you will get this message.
			A temporary workaround (which we don't recommend) is to disable this requirement in the /application/config/updater_version.php
			by setting
			<syntaxhighlight lang="php" enclose="pre">
			$config['comfort_update_server_ssl'] = 0;
			</syntaxhighlight>


	==Blank page on step 3==		==Blank page on step 3==

FuzzyBot: Updating to match new version of source page

2021-08-09T18:20:17Z

Updating to match new version of source page

← Older revision		Revision as of 20:20, 9 August 2021
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	''ComfortUpdate'' is a professional service from LimeSurvey GmbH to update LimeSurvey easily from your web browser with just a few mouse clicks (instead of having to perform [[Upgrading from a previous version\|a manual update]]).		''ComfortUpdate'' is a professional service from LimeSurvey GmbH to update LimeSurvey easily from your web browser with just a few mouse clicks (instead of having to perform [[Upgrading from a previous version\|a manual update]]).

	To use and test ComfortUpdate, you have to sign up [https://~~www~~.limesurvey.org/~~editions-and-prices~~/limesurvey~~-ce~~/~~editions~~-~~and~~-~~prices-community on LimeSurvey] to receive a~~ free trial key. After that trial key has expired you can either [https://community.limesurvey.org/comfort-update-extension/ buy one of our premium packages] or [[Upgrading from a previous version\|update your installation manually]].		To use and test ComfortUpdate, you have to sign up [https://account.limesurvey.org on LimeSurvey] to receive a [https://community.limesurvey.org/comfort-update-extension/ free trial key]. After that trial key has expired, you can either [https://community.limesurvey.org/comfort-update-extension/ buy one of our premium packages] or [[Upgrading from a previous version\|update your installation manually]].


	{{Alert\|To copy and use your ComfortUpdate key, access your LimeSurvey profile and ~~click on~~ COMFORTUPDATE KEYS~~, which is located in the profile menu (left side of the page)~~.}}		{{Alert\|To copy and use your ComfortUpdate key, access your LimeSurvey profile and check out the bottom section COMFORTUPDATE KEYS.}}

	=Requirements=		=Requirements=