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Video files not syncing / working in app
- marcgold
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6 years 7 months ago #157974
by marcgold
Video files not syncing / working in app was created by marcgold
Hi
Firstly, this app is exactly what we have been waiting for, we use Limesurvey a lot so being able to go mobile is a massive bonus.
All the normal questions work a dream however we have a survey that has 2 mp4 videos within that we want the respondent to view and then comment on. Running the survey live in the browser works perfectly.
However when I try and sync to Offline Surveys I get an error where it says that it was unable to download the videos. And obviously when you run the survey they don't play.
I thought the issue may be to do with relative paths, so we added the full URLs but this made no difference.
Cannot find this as a limitation in any of the documentation.
Does anyone have any suggestions on how to get these to work.
Marc gold
Limesurvey 2.67
Firstly, this app is exactly what we have been waiting for, we use Limesurvey a lot so being able to go mobile is a massive bonus.
All the normal questions work a dream however we have a survey that has 2 mp4 videos within that we want the respondent to view and then comment on. Running the survey live in the browser works perfectly.
However when I try and sync to Offline Surveys I get an error where it says that it was unable to download the videos. And obviously when you run the survey they don't play.
I thought the issue may be to do with relative paths, so we added the full URLs but this made no difference.
Cannot find this as a limitation in any of the documentation.
Does anyone have any suggestions on how to get these to work.
Marc gold
Limesurvey 2.67
The topic has been locked.
- aaskoura
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6 years 7 months ago #158010
by aaskoura
Replied by aaskoura on topic Video files not syncing / working in app
Hi Marc, could you share the survey public url?
The topic has been locked.
- LouisGac
- Visitor
6 years 7 months ago #158022
by LouisGac
Replied by LouisGac on topic Video files not syncing / working in app
the Offline Survey application is not part of LimeSurvey.org
Please, see that point directly with them.
Please, see that point directly with them.
The topic has been locked.
- Mazi
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- Official LimeSurvey Partner
6 years 6 months ago #159217
by Mazi
@Marc: Please forward the survey URL and login credentials to our support at support@offlinesurveys.com so we can test.
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
Replied by Mazi on topic Video files not syncing / working in app
Louis, that's why we have this sub-forum for OfflineSurveys related questionsLouisGac wrote: the Offline Survey application is not part of LimeSurvey.org
Please, see that point directly with them.
@Marc: Please forward the survey URL and login credentials to our support at support@offlinesurveys.com so we can test.
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
The topic has been locked.