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"Did not save" on survey load

  • dgeils
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5 years 11 months ago #168708 by dgeils
"Did not save" on survey load was created by dgeils
I have a windows server with IIS and FastCGI PHP 7.0 installed with MSSQL 2016. I have attempted to install LimeSurvey 3.6 and 3.7+180508. I get this error "Did not save" error when I select the survey link.

If I ignore the link and complete the survey, it places a new line in the database with no survey field information, value of null, for each page it encounters. Since my test survey only has one question, I get a record for the welcome page, a record for the survey page and a record for the completed page. All of these records have NULL for the question information.

I see many issues similar prior to 3.0 but no solutions.
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  • LouisGac
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5 years 11 months ago #168724 by LouisGac
Replied by LouisGac on topic "Did not save" on survey load
seems that someone else faced a very similar problem here:
www.limesurvey.org/forum/installation-a-...db-connection-failed
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5 years 10 months ago #169087 by dgeils
Replied by dgeils on topic "Did not save" on survey load
This is after a survey is created and is attempted to be taken. I am far beyond the installation of Lime Survey. The survey is built and stored in the database. The issue is no one may take the survey because no answers may be stored in the database.
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5 years 10 months ago #169655 by korbink
Replied by korbink on topic "Did not save" on survey load
Same problem here. My setup:

Limesurvey version: 3.9.0+180604
MS SQL version: 2016
PHP version: 7.2 (connecting to SQL using PDO driver 7.2)

The error displays right as the survey loads with: "Did not save

An unexpected error has occurred and your responses cannot be saved.

Your responses have not been lost and have been emailed to the survey administrator and will be entered into our database at a later point."



I have tried creating a single question survey and get the same result.
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  • holch
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5 years 10 months ago #169664 by holch
Replied by holch on topic "Did not save" on survey load
both using MS SQL... sounds like it would be interesting to follow this lead.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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5 years 10 months ago #169885 by korbink
Replied by korbink on topic "Did not save" on survey load
Are there any logs or anything I can provide to help troubleshoot this issue? As it stands right now survey users' responses are not being saved.
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  • dgeils
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5 years 10 months ago #169886 by dgeils
Replied by dgeils on topic "Did not save" on survey load
I have turned on logging and receive no more information. I have completely changed and installed using Apache 2.4 with PHP 7.0. Basically, the only thing the same is SQL Server 2016. I receive the same issue. This leads me to the conclusion SQL Server 2016 must not work with the latest versions.

What I see as a difference with SQL Server 2016 is the DBO is set by the database and cannot be configured to what LimeSurvey expects.

Finally, the other area I am not sure of is the anonymous handling. Since creating a survey utilizes a person logged into the system, it allows you to create the survey. When a person takes the survey, they are not logged in.
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  • holch
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5 years 10 months ago #169888 by holch
Replied by holch on topic "Did not save" on survey load
Did anyone of you create a bug report?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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  • dgeils
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5 years 10 months ago #169889 by dgeils
Replied by dgeils on topic "Did not save" on survey load
I created two and paid for support. Both were closed with unable to reproduce locally.
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  • holch
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5 years 10 months ago #169890 by holch
Replied by holch on topic "Did not save" on survey load
What does "paid for support" mean??

Well, difficult to fix something, they can not reproduce.

I hope you provided all necessary information. Do you have links to the bug reports, just out of curiosity?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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  • dgeils
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5 years 10 months ago #169891 by dgeils
Replied by dgeils on topic "Did not save" on survey load
I did not make a bug report because support could not reproduce so I assumed it would be closed just as quickly.


www.limesurvey.org/support?view=ticket&l...=view&ticketid=11091
www.limesurvey.org/support?view=ticket&l...=view&ticketid=10869

As for the question of paid support, it is really for upgrade purposes. I am actually upgrading but my current version is 1.87 which is outside the upgrade support window.
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  • holch
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5 years 10 months ago #169892 by holch
Replied by holch on topic "Did not save" on survey load
OK, I don't know how the support works. But generally the support is for their products (hosting of current version and comfort update). Might be that a bug report is closed equally quick, don't know.

Of course I don't have any access to a support ticket between you and the Limesurvey GmbH.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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