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- cant preview or execute any survey anymore
cant preview or execute any survey anymore
- nina7777
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Auteur du sujet
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- Fresh Lemon
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Im getting desperate because I cannot access my surveys and I have already send out the survey links asking people to participate. Nobody can access the links.
Everything looks good in the adminpanel. I can even see the responses on previous surveys and see the structure and the questions. But when I click on preview or execute on any survey
This:
“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.”
I have talked to my webhost and they don't see any issues on the servers or any error logs.
Not sure if its relevant but when I look in the database, the table “ls_survey_links” is empty, so is also “ls_survey_url_parameters”. Everything else seems populated.
The things that have changed is that I did an comfortupdate yesterday to the latest and I was sending a batch of 160 tokenemail invitations.
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- nina7777
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- Fresh Lemon
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I did a new installation and imported one of the surveys from the other installation and its seems to be working find.
But sinse I have already sent out the tokenemail invitations, it would be great if I could get the original installation to work.
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- nina7777
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- Fresh Lemon
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I have also talked with the support of my webhost. They dont see any errors in the logs.
Not sure if it is a server problem...
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Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- nina7777
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- Fresh Lemon
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Im going with the new installation and let you know if I manage to solve the issue.
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- holch
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- LimeSurvey Community Team
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I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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- holch
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- LimeSurvey Community Team
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So you really should look into your configuration on your webserver.
One other thing: I tried to play around a little bit and there is an active install process in a very obvious subfolder on your server. You shouldn't leave it at this point. Either finish the installation or delete the installation. At the moment I could start the installation process on your server...
I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
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- nina7777
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- Fresh Lemon
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Many many thanks!
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- elissa
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- LimeSurvey Community Team
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I have similar problem. I could create survey but when I press "Preview" or "Execute" I can only see an error page, however the error is different:
"Internal Server Error
Call to undefined method LimeExpressionManager::FinishProcessPublicPage()
Please contact..."
LS 3.7.1+180424
In fact I cannot say how long there is the problem because although I have the LS3 installed for some time (today I updated) I was mostly using LS2.7 (both installations are on the same server and LS2.7 works).
Cheers
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
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- CNemo001
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- Fresh Lemon
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I rolled back to the version 3.6.1+180406 and all works again...
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- jelo
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- Platinum Lime
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The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- CNemo001
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- Fresh Lemon
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- elissa
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Regards
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
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