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Email not sent to new user

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8 years 6 months ago - 8 years 6 months ago #126420 by flexic
Replied by flexic on topic Email not sent to new user
Maybe this helps narrow it down for the LimeSurvey devs, emails get sent for accounts I create with the non-initial user. I.E. creating new users as a superadmin but not as the initial user. When I create users as that initial superadmin account, emails fail to send.

EDIT: Scratch that, now email is sending fine as the initial superadmin account. No idea what I changed, if anything, for it to work. Only failed the very first time I ever sent an email, has worked every time since.
Last edit: 8 years 6 months ago by flexic.
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8 years 6 months ago #126533 by Mazi
Replied by Mazi on topic Email not sent to new user
Please always let us know which email method you set at global settings -> email.

When using SMTP emailing please enable error logging and post errors here.

If you can safely reproduce the issue please file a bug report.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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8 years 6 months ago #126555 by holch
Replied by holch on topic Email not sent to new user
I use SMTP which worked very well before.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 6 months ago #126558 by Mazi
Replied by Mazi on topic Email not sent to new user
And there are no further details available when enabling SMTP error output?

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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8 years 6 months ago #126559 by holch
Replied by holch on topic Email not sent to new user
Haven't used the SMTP error output yet. Have to see how to activate this first and them make some new tests.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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8 years 6 months ago #126561 by holch
Replied by holch on topic Email not sent to new user
Just saw that this is a feature of the GUI, thought I have to tinker with the config file.

It was already set to "on error". So there were no further errors reported.

But, I think I found at least my problem: Security was set to TLS and when I switched to SSL the email got sent.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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