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URGENT: Working Surveys now can't load past first question page

  • RTOPS
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7 years 1 month ago #149290 by RTOPS
Hi everyone!

Our research team has 2 well working surveys for a couple of weeks now, but we are experiencing problems since this morning: the first question page just keep reloading when we click "Next". We didn't change anything. Both surveys are based on the ubuntu orange template.

LimeSurvey
Version 2.51.4+160908

Thank you,
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  • RTOPS
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7 years 1 month ago #149292 by RTOPS
Update about the situation:

This message shows up when we try to apply the Comfort Update

PHP Error [400]
Token CSRF could not be verified (my translation from "Le Jeton CSFR n'a pas pu être vérifié" (french)

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7 years 1 month ago - 7 years 1 month ago #149296 by Ben_V

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Last edit: 7 years 1 month ago by Ben_V.
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  • holch
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7 years 1 month ago #149299 by holch
Running surveys rarely just stop working without any changes. Did someone do any update on the server?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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7 years 1 month ago #149300 by jelo

RTOPS wrote: We didn't change anything.

Who is we? Are you doing your own server? Is hosting outsourced? Could be a lot of things.
First step would be a link to a demo survey or the actual survey to check things.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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7 years 1 month ago #149301 by RTOPS
Thank you for the support. We can lock this post.

Here is what happened: our server was at full capacity, which cause the bug.
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