Embed the NPS question in the survey email invitation

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il y a 2 ans 2 mois #153699 par vama
How can we Embed the NPS question in the survey email invitation ?
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il y a 2 ans 2 mois #153817 par tpartner
I'm not sure what "NPS" is but you cannot include survey questions on the emails.

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Tony Partner

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il y a 2 ans 2 mois #153844 par vama
We would like to include question like "How likely are you to recomment XYZ" in the survey invitation email
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il y a 2 ans 2 mois #153846 par tpartner
As stated, you cannot put survey questions in emails. There is no way to collect data from an email.

Cheers,
Tony Partner

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il y a 2 ans 2 mois #153847 par holch
@tpartner: NPS = Net Promoter Score, the probably most oversimplicated and overrated way of asking for customer satisfaction. It goes so far that my car dealer calls me when I give them a 8 out of 10 in the rating. Because for the car brand only 9 and 10 are acceptable and they don't get their bonuses when getting an 8. So they already have little signs in the dealership with smilies: 10 = :-), 9 == :-| and 8 == :-(.
Totally crazy and doesn't make sense at all, only because someone somewhere decided that 9 and 10 are promoters, 7 and 8 are passives and the rest are retractors. Worse: This specific car brand doesn't even calculate the NPS, but go for the mean... *facepalm*

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il y a 2 ans 2 mois #153849 par tpartner

NPS = Net Promoter Score

I know, I was just making a point about using anachronisms. :)

Cheers,
Tony Partner

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il y a 2 ans 2 mois #153850 par holch
Hahahaha, I was already wondering. ;-)

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
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il y a 2 ans 2 mois #153853 par tpartner
Well, yes, I suppose you could cheat that way - simply providing a series of images, each with a different link to the survey, pre-loading a hidden question. The problem here is that most decent email clients won't download the images until authorized by the user. Due to that, in my opinion, the click-through to the survey will be jeopardized.

Cheers,
Tony Partner

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il y a 2 ans 2 mois - il y a 2 ans 2 mois #153854 par tammo
I guess that you are right about the many pitfalls a user may encounter. But still, in the mind of a non-technical user the answer: "This is not possible" will not hold when he googles...

So the answer would probably have to change to:

"Yes, you can do this. But I think that you will have to be very careful about it. Especially when your user group has unknown specifications of email client and security setting. Probably this may only work well when you have very close co-operation with the people that control the user email configuration, preferably in a closed organizational context. And even then, you may run into trouble. But try, you never know..."


Tammo


Tammo ter Hark at Tools for Research
Proud developers of the TFR Responsive Limesurvey theme
toolsforresearch.com/limesurvey-responsive-template
Dernière édition: il y a 2 ans 2 mois par tammo.

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il y a 2 ans 2 mois #153881 par tpartner
I stand by my answer - you still cannot put LimeSurvey questions in an email or directly collect data from an email.

The methods you pointed to simply access a survey with pre-loaded answer(s).

Cheers,
Tony Partner

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il y a 2 ans 2 mois #153884 par tammo
Technically you are complete right. You cannot send a Limesurvey question in an email.

Maybe the text should be changed into:

"Yes , you can fake this...."

While not sending a LimeSurvey question, you can (with many drawback, pitfalls and other nasty things) send an email in which you present a question that, when clicked on, fills in a question in a LimeSurvey survey.

For some users this may present a solution, for many users this will mainly present problems...

Tammo


Tammo ter Hark at Tools for Research
Proud developers of the TFR Responsive Limesurvey theme
toolsforresearch.com/limesurvey-responsive-template

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