users get session expired notification

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3 years 8 months ago #107343 by joost1982
joost1982 created the topic: users get session expired notification
Hi there,

A lot of users of our surveys get the notification that their session is expired. What is the cause of this?

- The session lifetime of our server is 1440, 24 minutes (php). That cannot be it.
- The host of our server does not use Suhosin ( manual.limesurvey.org/Troubleshooting/nl...ssion_has_expired.22 )

I do not have any clue...

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3 years 8 months ago - 3 years 8 months ago #107344 by joost1982
joost1982 replied the topic: users get session expired notification
I'm sorry. The session lifetime of our server is not 1440,24 minutes. It is 1440 seconds which is 24 minutes.

That is way too short for our surveys, but our host is not willing to increase the session lifetime. I got an e-mail from their supportservice and they told me to work with cookies to control the session lifetime. How do I do that???

-edit-

- the questions are not all on the same page. When a user clicks "next" does the session lifetime start counting again at zero?
Last Edit: 3 years 8 months ago by joost1982.

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