Check out the LimeSurvey source code on GitHub!
Welcome, Guest
Username: Password:

TOPIC: Installation seemingly not complete.

Installation seemingly not complete. 2 years 11 months ago #103146

  • Smhearty
  • Smhearty's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 3
  • Karma: 0
I've successfully installed LimeSurvey with a couple of caveats. I used a "QuickInstall" through HostGator. I also installed LimeSurvey as a subdomain.

1. I don't see the Main global settings menu. I can get there by clicking on the "Update Available" link.
2. The Global Settings menu is not complete. Clicking on General, Email settings, or Bounce settings for example, doesn't provide any options, just a "Save settings" button.
3. The Overview & Updates section shows one user and one survey. (I seem to be able to create a survey without issue.)
4. I tried to update by downloading the latest version and copying over the config.php file to the appropriate spot (and the upload folder), but simply get a blank page.

I did check the DB through CPANEL, and all field report as OK.

Installed: LimeSurvey Version 2.00+ Build 121101

Any help is greatly appreciated.
Last Edit: 2 years 11 months ago by Smhearty.
The administrator has disabled public write access.

Installation seemingly not complete. 2 years 11 months ago #103152

  • holch
  • holch's Avatar
  • Online
  • LimeSurvey Team
  • Posts: 5443
  • Thank you received: 814
  • Karma: 240
Unfortunately we can not really help with any "Quickinstalls", as it we basically don't know what they are exactly doing.

Now, your problem could have various causes, for example:
- your installation does not include all files --> could be solved by manually uploading the limesurvey files into the respective folder again
- some files don't have the correct permissions --> try to change permissions via FTP (CHMOD)

In general, a clean Limesurvey installation is pretty easy today, so I always recommend to install it from scratch. I don't like those installers as I don't know what they exactly do with the software and if they change something, if they are really up to date, etc.
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | [url=https://manual.limesurvey.org/Workarounds[/url]

If you found this answer helpful and it saved you some time please consider a [url=https://donate.limesurvey.org[/url] to the...
The administrator has disabled public write access.

Installation seemingly not complete. 2 years 11 months ago #103216

  • Smhearty
  • Smhearty's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 3
  • Karma: 0
I did a clean install. I just get a blank page. I checked the php version, made sure that MySQL PHP module is installed, the php.ini file is fine.

I never get to the installer. I've collected the information for the install, but never get prompted for it.

I'm installing in a subdirectory survey.mydomain.org instead of the noted www.mydomain.org/limesurvey. As such, I rename the folder to survey instead of limesurvey.

Love the software, just wish I could get it installed correctly.
The administrator has disabled public write access.

Installation seemingly not complete. 2 years 11 months ago #103250

  • Smhearty
  • Smhearty's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 3
  • Karma: 0
RESOLVED:

Got everything working now. Rechecked all of the php settings and corrected some of those.

Happily creating surveys again.

Cheers.
The administrator has disabled public write access.
Time to create page: 0.221 seconds
Imprint                   Privacy policy         General Terms & Conditions         Revocation information and revocation form