Ipad bug won't submit form

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3 years 11 months ago #100993 by someyankinrio
someyankinrio created the topic: Ipad bug won't submit form
my survey works perfectly on both mac and pc laptops. Everything seems OK when I try it on an ipad yet when I click "submit" it refreshes to the survey iteself - not the requested page that is shown on a proper pc- and the data is not captured. i.e. the user input is lost. Is there something specific to the ipad that I need to modify on the submit button?

the code for the submit button is this. I'm using the default bluengrey template.


<div class="survey-navigator"><input type="hidden" name="move" value="movenext" id="movenext" /> <button class="submit" type="submit" accesskey="l" onclick="javascript:document.limesurvey.move.value = 'movesubmit';"
value="Enviar" name="move2" id="movesubmitbtn" >Enviar</button>
</div>

"Enviar" is Portuguese for "Send". The audience is Brazilian. I don't think this is the problem since eveything works 100% fine on proper computers -both windos and mac.

I've also got very simple mailto forms on the site and they function properly on the ipad.

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3 years 11 months ago #101045 by tpartner
tpartner replied the topic: Ipad bug won't submit form
Can you test with the default template?

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: someyankinrio

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3 years 11 months ago #101064 by someyankinrio
someyankinrio replied the topic: Ipad bug won't submit form
I copied the survey, changed to default template. It exhibited the same bevavior- form populates fields, calculations function but submit button refreshes the form page instead of posting to the db. The admin stats show 2 incomplete responses, 1 minute apart. even though I only tried it once.
the link if it's helpful
faturhelp.com.br/intake/index.php?r=surv...id/682391/lang/pt-BR

thanks

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3 years 11 months ago - 3 years 11 months ago #101069 by c_schmitz
c_schmitz replied the topic: Ipad bug won't submit form
To me it sounds like something limits the number of variables that can be sent on a single page.
Mabye some software you have installed on the iPad or the provider you are using?
Is it a G3 connection or WLAN?
Can you try switching the survey to question-by-question mode?

Best regards

Carsten Schmitz
LimeSurvey project leader
Last Edit: 3 years 11 months ago by c_schmitz.

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3 years 11 months ago #101071 by someyankinrio
someyankinrio replied the topic: Ipad bug won't submit form
will do. the stats show 2 submissions that posted and one more that did not. Were these all you? the first one didn't post, the second 2 did. Did you get the chance to try it on an ipad? will post back in a few once I've reworked one to question by question mode. I'm connecting to the same LAN the laptops (which work fine) use

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3 years 11 months ago #101072 by someyankinrio
someyankinrio replied the topic: Ipad bug won't submit form
modified surver, still using default template. Removed most questions.
faturhelp.com.br/formtest.html .
same behavior

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3 years 11 months ago #101077 by Mazi
Mazi replied the topic: Ipad bug won't submit form
I have tested with our iPad v1 and I can fill out the survey - no error messages - and then get redirected to faturhelp.com.br


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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3 years 11 months ago #101081 by tpartner
tpartner replied the topic: Ipad bug won't submit form
I have no problem with iPad 2, iOS 7.0

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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3 years 11 months ago #101082 by tpartner
tpartner replied the topic: Ipad bug won't submit form
And, also no problem with iPad Mini, iOS 7.0

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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3 years 11 months ago #101099 by someyankinrio
someyankinrio replied the topic: Ipad bug won't submit form
Thanks to everyone for their help. Whatever is causing the problem seems to be on my ipad - not the survey. Good to know

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