Responses lost after saving partially completed survey

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4 years 4 months ago #98009 by ricardo01
ricardo01 created the topic: Responses lost after saving partially completed survey
Some people have reported that they've saved their partially completed surveys...when trying to resume their surveys later, they've found that their responses are nowhere to be found

Using version 2.05b4 Build 130702

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4 years 4 months ago #98017 by DenisChenu
DenisChenu replied the topic: Responses lost after saving partially completed survey
Hello,

ricardo wrote: Using version 2.05b4 Build 130702

Please : put a bug report.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
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3 years 11 months ago #102705 by obenard
obenard replied the topic: Responses lost after saving partially completed survey
Hello,

I'm new to this forum.

I'm facing exactly the same problem with Version 2.05+ Build 131209 (stable).

When you save the survey ("Resume Later"), and when you come back later ("load unfinished survey"), it looks like everything is OK, you can continue the survey. Unfortunately all the information you enter is not anymore stored in the DB. You can reach the end of the survey and submit it, but all information since the save is lost (the printed document does not contain the answers, the mail sent to the administrator does not contain the answers, the DB does not contain the answers).
The information seems to be stored locally because previous/ and index allows to re-display all answers, but nothing appears in DB.

Can you please tell us if a bug report was entered, and what is its status?

Thanks & regards

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3 years 11 months ago #102720 by DenisChenu
DenisChenu replied the topic: Responses lost after saving partially completed survey

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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3 years 10 months ago #103286 by jonaskoeppel
jonaskoeppel replied the topic: Responses lost after saving partially completed survey
Hey there!

I'm encountering a very similar problem with Version 2.05+ Build 131219. I complete the survey and the results are saved. I then return to the survey (update responses and token-based persistance activated) and the answers are there. But if I change an answer and complete the survey again the changes are not saved!

Is the bug mentionned above already supposed to be fixed in this version?

In addition to that I encountered an even bigger problem. Once I do the procedure mentionned above (return to a survey and complete it again) further responses with "new" tokens are not saved at all anymore! I can complete the survey and LS says that the answers have been saved successfully. The Token is marked as completed but the answers are not saved to the database!

Thanks already for your help (I think it's time for a donation ...)

Jonas

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3 years 10 months ago - 3 years 10 months ago #103295 by jonaskoeppel
jonaskoeppel replied the topic: Responses lost after saving partially completed survey
Update: I sorted out the second problem. It occured because the last question group wasn't always shown (groupes hidden by the Expression Manager) and the survey was sometimes finished by clicking on the "continue" button. This caused several problems, one of the was the second one I described above.

I don't know if it's worth to file a bug report. I simply added a dummy question group at the and of the survey which is always shown. If you're interested to dig deeper here I'm at your disposal for more information.

The first problem still persists though, changes aren't saved.

Jonas
Last Edit: 3 years 10 months ago by jonaskoeppel. Reason: error

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3 years 10 months ago #103297 by DenisChenu
DenisChenu replied the topic: Responses lost after saving partially completed survey
Hi Jonas,

For the second, don't know, for the first problem , i think it's fixe in the today release :
github.com/LimeSurvey/LimeSurvey/commit/...76e5bc12d3229ed30cc5

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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An error happen ? Before make a new topic : remind the Debug mode .
The following user(s) said Thank You: LloydW

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3 years 10 months ago #103300 by jonaskoeppel
jonaskoeppel replied the topic: Responses lost after saving partially completed survey
Confirmed. Just updated to the new version and it works perfectly now. Great work, thanks a lot!

Regarding the second problem: as I said, ther seems to be a problem but it can be avoided easily ...

Jonas

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3 years 9 months ago #103961 by LloydW
LloydW replied the topic: Responses lost after saving partially completed survey
I encountered a similar problem, with the added twist that if there were mandatory questions, and an item wasn't checked so it caused a validation error, it not only required correction - it CLEARED the data that had already been entered! Then at the end it didn't save anything.

Upgrading to 140116 has resolved those problems but generated a new one (not present in 131209). In the attached, Part B Q2 group has ratings with related ranking for each item identified in the previous question. Trouble is, if the last is selected (so g2q11 shows) the ranking table is missing! :huh:
Is there some code I should use to correct this?

Lloyd.
Attachments:

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3 years 9 months ago #103988 by LloydW
LloydW replied the topic: Responses lost after saving partially completed survey
Don't worry - we found the problem. A missing condition that hadn't been fully copied across. Not sure in fact why it worked before! ;)

Lloyd.

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3 years 9 months ago #104012 by Mazi
Mazi replied the topic: Responses lost after saving partially completed survey
Everyone having the same issue please update to release 2.05+ build 140109 or later!

Thanks for reporting these bugs.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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