Check out the LimeSurvey source code on GitHub!
Welcome, Guest
Username: Password:

TOPIC: hosting crash

hosting crash 3 years 9 months ago #92507

  • badronald
  • badronald's Avatar
  • Offline
  • Senior Lime
  • Posts: 53
  • Karma: 1
So I use hostgator, shared hosting, and it crashed today. I am on 1.8 (the latest, cannot get into see the exact version). Should I look for a new hosting provider, or dedicated hosting? I have optimized all the php settings, we generally have about a 100 question survey, with about 20,000 users but sometimes up to 100,000 users.

They wanted to know:

You may want to consult the LimeSurvey Documentation at to see if caching is an option as well as general optimization suggestions.

Please note that the site ( was generating a 403 error message in a browser due to the following line in the .htaccess file at /home/nhs2/public_html

DirectoryIndex login.php

Is this set this way for a reason? Typically the default.html or index.php file should load. Is this set up this way for a reason? Should we revert the change?
The administrator has disabled public write access.

hosting crash 3 years 9 months ago #92517

  • holch
  • holch's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 5441
  • Thank you received: 813
  • Karma: 240
OK, a 100 question survey with 20.000 - 100.000 respondents for sure is nothing for a shared hoster like hostgator. I think with this type of surveys you should even invest in a own dedicated server.

About the other aspects: I have no idea. But to me it doesn't look right. I don't think that this comes from Limesurvey, especially as it is in the public_html folder and your limesurvey installation is in the subfolder "limesurvey2".
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | [url=[/url]

If you found this answer helpful and it saved you some time please consider a [url=[/url] to the...
The administrator has disabled public write access.
Time to create page: 0.479 seconds
Imprint                   Privacy policy         General Terms & Conditions         Revocation information and revocation form