hosting crash

4 years 9 months ago #92507 by badronald
badronald created the topic: hosting crash
So I use hostgator, shared hosting, and it crashed today. I am on 1.8 (the latest, cannot get into see the exact version). Should I look for a new hosting provider, or dedicated hosting? I have optimized all the php settings, we generally have about a 100 question survey, with about 20,000 users but sometimes up to 100,000 users.

They wanted to know:

You may want to consult the LimeSurvey Documentation at to see if caching is an option as well as general optimization suggestions.

Please note that the site ( ) was generating a 403 error message in a browser due to the following line in the .htaccess file at /home/nhs2/public_html

DirectoryIndex login.php

Is this set this way for a reason? Typically the default.html or index.php file should load. Is this set up this way for a reason? Should we revert the change?

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4 years 9 months ago #92517 by holch
holch replied the topic: hosting crash
OK, a 100 question survey with 20.000 - 100.000 respondents for sure is nothing for a shared hoster like hostgator. I think with this type of surveys you should even invest in a own dedicated server.

About the other aspects: I have no idea. But to me it doesn't look right. I don't think that this comes from Limesurvey, especially as it is in the public_html folder and your limesurvey installation is in the subfolder "limesurvey2".

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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