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Email notifications no longer being received (or delivered?)

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4 years 1 week ago - 4 years 1 week ago #92501 by sir_timbit
Hi there, I'm brand new to LimeSurvey and have inherited a LimeSurvey 1.72 server that's been running without issue for a good three years or so. Until now. In the past week or two, we've discovered that email notifications are no longer being delivered. (Or at the very least, they're not showing up in the inbox in charge of the survey!)
I'm not aware of any changes to our MS Exchange settings that could be blocking things.

This is LimeSurvey 1.72 running on OpenSUSE 11.1 Linux kernel 2.6.27.7-9. From what I've read here, this is old enough that I have to check the settings in config.php, etc. But I can't find anything that would be related to our email server. I've been looking online here but I'm not having much luck finding settings on older versions of LimeSurvey, and I'd rather not upgrade to 2.0 until I can fix this problem first.

When I log on as admin to our LS, I can see the test submissions I entered are listed when I browse results.

Any ideas would be greatly appreciated! Thanks in advance,
Sir_timbit
Last Edit: 4 years 1 week ago by sir_timbit.

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4 years 1 week ago - 4 years 1 week ago #92504 by holch
Wow, a 1.72 in the wild. Now I know how those guys must have felt, that found the Coelacanth to be still alive... ;-)

I thought that thing would have been extinct for many years now.

To be honest, it is not really possible to provide help with an installation that is this old. Currently the support for 1.9x is going to be more and more difficult already. As there haven't been any updates for quite a few years now, this installation might also have quite a few security issues. I would strongly recommend to move on to LS 2.0. I also wouldn't "upgrade" but make a clean install instead, because there have been many, many changes since back then and you will also be surprised how much better LS has become.

Without being able to have a look into the backend of LS 1.72 I can only guess.

Usually you should find options for sending emails in the backend of LS. However, what sounds strange that it worked all the time and suddenly stopped. There must have been some changes either to the installation or the the server, otherwise it can't really be explained why it should suddenly stop.

In the newer versions in "Global settings" there is an option for "email settings". Check if you can find something like this.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
Last Edit: 4 years 1 week ago by holch.

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4 years 1 week ago - 4 years 1 week ago #92506 by sir_timbit
LOL, I was afraid I was going to get an answer like that.

As mentioned, I can view the results of the submitted surveys. I just can't figure out why it stopped emailing them a few weeks back. I can always email/print out the surveys that weren't received, shut this old beastie down, and build a new one.

Still can't figure out where the particular email settings would be. When I run the LS basic diagnostics, no errors are reported either. Very strange.
Last Edit: 4 years 1 week ago by sir_timbit.

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4 years 1 week ago #92511 by holch
You should be able to download the results to a CSV file. Wouldn't that be more comfortable?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 1 week ago #92516 by sir_timbit
Just discovered that after my last post! Thanks. :-)

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