Check out the LimeSurvey source code on GitHub!
Welcome, Guest
Username: Password:
  • Page:
  • 1
  • 2

TOPIC: System crashed after update to the last build

System crashed after update to the last build 3 years 9 months ago #88161

  • sukhon
  • sukhon's Avatar
  • Offline
  • Junior Lime
  • Posts: 21
  • Karma: 0
Hi,

After updating the system to the last build it crashed.

I get this message

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Last Edit: 3 years 9 months ago by sukhon.
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88169

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 1009
  • Thank you received: 135
  • Karma: 97
Set debug to 2 in /application/config/config.php and see if you get a more detailed error
Best regards

Carsten Schmitz
LimeSurvey project leader
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88170

  • sukhon
  • sukhon's Avatar
  • Offline
  • Junior Lime
  • Posts: 21
  • Karma: 0

I changed it to 'debug'=>2
and nothing happened, still getting the same error
Last Edit: 3 years 9 months ago by sukhon.
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88173

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 1009
  • Thank you received: 135
  • Karma: 97
Sorry, works like a charm here. I have no explanation currently.
Check your web server error logs.
Best regards

Carsten Schmitz
LimeSurvey project leader
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88174

  • sukhon
  • sukhon's Avatar
  • Offline
  • Junior Lime
  • Posts: 21
  • Karma: 0
I installed it yesterday so thank god there is no data yet, i just deleted everything and will reinstall it again
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88177

  • anketus
  • anketus's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 4
  • Karma: 0
I have the same problem.
I Have two scales and have many survey replays on my database. I have done the last update today and the system crashed. I have the error massge below. What can I do?

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.33 Server at ............com Port 80
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88179

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 1009
  • Thank you received: 135
  • Karma: 97
Can you try edit .htaccess in the limesurvey folder and remove the line

AcceptPathInfo on

?
Best regards

Carsten Schmitz
LimeSurvey project leader
The administrator has disabled public write access.
The following user(s) said Thank You: anketus

System crashed after update to the last build 3 years 9 months ago #88183

  • anketus
  • anketus's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 4
  • Karma: 0
Thank you. It has worked. There is no problem now.
The administrator has disabled public write access.

New install crashes at last 'optional settings' step 3 years 9 months ago #88185

  • Hope
  • Hope's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 1
  • Karma: 0
The latest LimeSurvey installer (13NOV2012) does not proceed after the last step: optional settings.
The installer from last week (6NOV2012) works fine.
The administrator has disabled public write access.

New install crashes at last 'optional settings' step 3 years 9 months ago #88186

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 1009
  • Thank you received: 135
  • Karma: 97
Please see the solution above.
We also just release a new version with the fix included.
Best regards

Carsten Schmitz
LimeSurvey project leader
The administrator has disabled public write access.
The following user(s) said Thank You: Hope

System crashed after update to the last build 3 years 9 months ago #88192

  • jackjack
  • jackjack's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 8
  • Karma: 0
I've tried the new build but still the same error.

Changing the .htaccess file also didn't work for me in build 113.
I've installed build 121104 last week without no problem
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88197

  • sukhon
  • sukhon's Avatar
  • Offline
  • Junior Lime
  • Posts: 21
  • Karma: 0
Hi again,

I removed the subdomain, Database and all folders and created a new one from scratch, and uploaded all files to folder and created a new database with a new user

went through installation and at the stage of http:/domain.com//index.php/installer/optionali get white screen, i refreshed the page more than one time and the installation freezes on that page

which comes after writing the global config information


The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88198

  • jackjack
  • jackjack's Avatar
  • Offline
  • Fresh Lemon
  • Posts: 8
  • Karma: 0
try IE and it will Display a 500 Internal Server Error
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88199

  • mdekker
  • mdekker's Avatar
  • Offline
  • LimeSurvey Team
  • Posts: 343
  • Thank you received: 68
  • Karma: 38
We did a quickfix for the .htaccess issue. Unfortunately something else broke the installer. We plan to do a new release to fix both issues. You can manually fix them:

1. htaccess remove the line with AcceptPathInfo on
2. edit application/config.php: after the line 'debug'=>0 there should be a comma so it reads 'debug'=>0,
---
Menno Dekker
The administrator has disabled public write access.

System crashed after update to the last build 3 years 9 months ago #88200

  • sukhon
  • sukhon's Avatar
  • Offline
  • Junior Lime
  • Posts: 21
  • Karma: 0
IE9: true on IE it gives blank page and a title on the tab HTTP 500 internal server error,

Firefox only blank page

chrome:

Server error
The website encountered an error while retrieving syria.safehouse.me/index.php/installer/optional. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Opera:
Attachments:
Last Edit: 3 years 9 months ago by sukhon.
The administrator has disabled public write access.
  • Page:
  • 1
  • 2
Moderators: ITEd
Time to create page: 0.594 seconds
Imprint                   Data Protection Statement                  Revocation information and revocation form