Survey Response File Downloads missing

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4 years 10 months ago #82985 by slsemrau
slsemrau created the topic: Survey Response File Downloads missing
I'm a bit perplexed with this one.

Still a bit new to php and limesurvey so please bear with me.

PHP Version 5.3.10

System Windows NT 6.1 build 7601 (Windows Server 2008 R2 Enterprise Edition Service Pack 1) i586

LimeSurvey Version 1.91+ Build 12170

Survey setup and usage has been great so far. An administrator setup a survey with several questions that acquire file uploads. The survey is now expired and they are trying to download the files. However it appears as though some of the files are missing, which in turn causes the (download files into a ZIP file to fail).

* It would be nice to have some sort of feedback when this fails instead of just refreshing the screen.

When I count the number of file uploads in the responses I come up with 163 files listed; when I look at the directory where the files reside (/llimesurvey\upload\surveys\43687\files) there are 166 files.

* Okay that's the first interesting thing.

On the first response record I come across where I cannot download the file uploaded I did a little investigation:

- The database table record for the survey for that response where I can't download the file DOES IN FACT show a data entry -->

[{"title":"Ledger for Gibbes 2011-12","comment":"Sent As PDF","size":"139.69","name":"224-230_HEYWARD_GIBBES_YTD_BUDGET_REPORT_FY_2011-2012.pdf","filename":"fu_3t7biqfifvj547c","ext":"pdf"}]

- However when I go to the file upload directory above, that file name < fu_3t7biqfifvj547c > does not exist.

* That would explain why the ZIP procedure is probably not working when I try to zip ALL files or just the files for that record.

What could have possibly happened that there would be a database entry for the upload ( info above ) yet no corresponding file in the upload directory?

I have a couple of response records like this - over all I would have to say that 99% of the files are in fact there.

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4 years 10 months ago #83552 by slsemrau
slsemrau replied the topic: Survey Response File Downloads missing
Anyone with any indication as to why this might have happened?

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4 years 10 months ago #83554 by holch
holch replied the topic: Survey Response File Downloads missing
This is a very specific issue. I would suggest to subit a bug report, which will then be taken care of by one of the developers.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago #83931 by Ebenezer_Arvigenius
Ebenezer_Arvigenius replied the topic: Aw: Re: Survey Response File Downloads missing
I have posted pretty much the same problem back in 2011 . We never found out where the problem lies.

But it's good to know that the problem persists :). I think I will reactivate my old, self-written upload form for LS then. It's not elegant but better than checking >1000 files by hand like last time... :laugh:

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