Urgent Help required - response not being saved to database

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7 years 6 months ago #81240 by dougrobb
I have a 27 question survey which appears to work fine. When a respondent completes the questions and submits, they get a thank you page to say the response has been submitted.
When I check the responses in the Control Panel/Dashboard, it says all the responses are 'Incomplete' and NONE of the answers are recorded in the database.
Using Limesurvey 1.92+ Build 120530.

This survey needs to be send to 10,000 people next week so can someone please HELP?

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7 years 6 months ago #81241 by TMSWhite
Does the Show Logic File show any errors?

Are you using a custom template?

Have you reviewed the actual database (e.g. using phpmyadmin) in case it is the control panel that is being misleading?

If you can attach the actual survey, that is the best way for someone to help.

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7 years 6 months ago #81242 by dougrobb
Thanks for the response.
No syntax errors in Logic File. (I've attached a pdf)
Yes, I've customised the template.
Here is the link to the live survey.
healthyresearch.com.au/survey/index.php?sid=85321&lang=en

I've checked the db using phpmyadmin and all answers are null.
Attachments:

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7 years 6 months ago #81243 by dougrobb
Excuse my dumbness, but where can I read the Personal Message you just sent me?

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7 years 5 months ago #82154 by phatchopolis
Interesting I have the same issue utilizing the latest 1.92 iteration and the 2.00 RC2.

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7 years 5 months ago #82277 by Mazi
Can you reproduce the problem using the shipped "default" template?

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com

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7 years 5 months ago - 7 years 5 months ago #82325 by lowprofile
There is a problem with one question

Again, thinking about your relationship with technology, please indicate whether you agree or disagree with the following statements.

it seems to allow multiple selections in a subquestion
Last edit: 7 years 5 months ago by lowprofile.

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7 years 5 months ago #82326 by lowprofile
it also allows me to submit even thou i have not filled out many mandatory questions.

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7 years 5 months ago #82360 by Mazi
Can you export and attach the survey for testing (after you have tried with using the default template)?

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com

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