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PLEASE HELP! Have updated and can't get onto my survey anymore!

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4 years 10 months ago #78849 by patorough
Class 'LimeExpressionManager' not found in /home/patoroug/public_html/agcc-rgu/admin/admin.php on line 48

I received the above error while updating to the latest version of limesurvey. Now I can't even get into my website as when I try to load it, I just receive the same error.

Please help.

Thank you,
Peter

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4 years 10 months ago #78854 by Mazi
Please check if there is a folder called "expressions" at limesurvey\classes\expressions.

Have there been any problems during update?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 10 months ago #78858 by patorough
Thank you. Actually the problem occurred during update at step 3. I was using the quick updater, and when I clicked to go to step four, the error occurred.

Do I need to check on the server directly for the folder you suggest?

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4 years 10 months ago #78863 by Mazi
Yes, the folder should exist on the server.

It sounds like that update wasn't completed successfully. Please try a manual update to get everything fixed: docs.limesurvey.org/Upgrading+from+a+pre...tions+for+LimeSurvey


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 10 months ago #78871 by patorough
I used softaculous and have been successful. Thank you.

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4 years 10 months ago #78873 by Mazi

patorough wrote: I used softaculous and have been successful. Thank you.

You're welcome :-)

If our hints have been helpful and you enjoy limesurvey please consider a donation to give Limesurvey a future .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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