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Installation does not work.

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4 years 10 months ago #78285 by Hufi
Hey... i am currently trying to install this CMS on a Debian 6 server.
I got a Database with a working user for it. If the apache server + php works and it does.

But when i try to "install" i just get a white screen. Is a white screen normal?

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4 years 10 months ago #78286 by holch
No, a white screen is definitely not normal.

So did you follow all the steps here?
docs.limesurvey.org/Installation&structu...tions+for+LimeSurvey

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago #78287 by Hufi
I belive so. I just double checked the connection data for my Database but it seems i configured them right... with changeing right on the files i am not so sure but it should not matter since www-data is the owner of them.

Is there any step where most people make a misstake? Shouldnt be a kind of error screen if i configured wrong instead of a blank white?

I dont know what to tell you... just ask if you need more information please!

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4 years 10 months ago #78288 by holch
Well, were in the installation process appears the blank page?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago - 4 years 10 months ago #78289 by Hufi
right on the beginning... i moved the entire directory thing to /var/www mace chown and chgrp recursive, made sure apache is working with php (index.php that is calling phpinfo() worked)
i changed database username, database password, database name, and "localhost" should be right as url... its on the same machine. I also tried to log in with the database user => works

than i call "http://127.0.0.1/limesurvey/admin/install/" in my firefox and get a blank white page =/

did i miss anything? is that white screen normal?
Last Edit: 4 years 10 months ago by Hufi.

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4 years 10 months ago #78290 by holch
No,as I said, this is not normal. You should be presented with a installation screen. Did you fill in the config file?

What happens when you go to 127.0.0.1/limesurvey/admin/?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago #78291 by Hufi
Yes i have.

Exactly nothing happens... i get a white page back and thats it...

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4 years 10 months ago #78292 by holch
Sounds strange. I never have encountered anything similar. But as others are able to install just fine (otherwise we probably would have loads of complaints about this here in the forum), there must be some problem with your server.

Might sound strange, but sometimes the small things go wrong:
- Sure that you are trying the right folder?
- Sure that PHP is running fine?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago #78296 by Hufi
tried it on an other pc with the same result. I bet I am just missing something/did not do something...

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4 years 10 months ago #78297 by holch
Maybe you did not download/upload the whole package?

Try to download LS again and then do a completely new install.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 10 months ago #78301 by Hufi
Sorry it was my fault like I thought im missing something. The answer WAS in the FAQ

docs.limesurvey.org/Installation+FAQ#Bla...ing_the_Install_page

The php-mysql modul was missing.

makeing process now! no time to chat with you guys :P

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