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ERR_CONTENT_DECODING_FAILED

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5 years 1 week ago #72163 by voodoo73
After copying all the files into directory and setting an alias lime.diada.com.pl , I have edited config.php and lounched install.php, database was set up correctly. Then I was redirected to admin.php page, but instead i got error 330: ERR_CONTENT_DECODING_FAILED
I was suspecting config.php to be wrong, but however I twist it, it doesn't work.
Couldn't find similar topic, but perhaps, some of you can help?

Best regards
Marcin

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5 years 6 days ago #72204 by Mazi
1. What did you set as $rooturl?

2. Which URL do you use to call the admin interface?

3. Did you try a config without alias?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 3 days ago #72457 by voodoo73
1. I tried both: lime.diada.com.pl and www.diada.com.pl/limesurvey

2. admin intrerface lime.diada.com.pl/admin or www.diada.com.pl/limesurvey/admin

3. Yes, I did try without alias...

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5 years 3 days ago #72459 by DenisChenu
Hello,

:huh: It's look like a specific web server compression problem.

Can you have access at the web server log error ?

Could you give us a phpinfo link ?

Denis

PS: i don't have a solution, but it seem linked to zlib.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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5 years 3 days ago #72464 by Mazi
The above links don't work?!?

Which browser do you use?

Try clearing your cache or try a different browser.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 2 days ago #72496 by voodoo73
I do not have an access to web server log... Here is a link to phpinfo though:

www.diada.com.pl/limesurvey/admin/install/phpinfo.php

I am using Chrome, but in IE doesn't work as well

Thank you all for your concern :)

Marcin

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5 years 2 days ago #72501 by Mazi
Try re-uploading all fiels in binary mode. maybe a file was broken during upload.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 1 day ago #72562 by voodoo73
unpacked from archive --> files ok

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5 years 1 day ago #72567 by Mazi
Problem solved?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 1 day ago #72574 by voodoo73
unfortunately - no. files are ok though :)

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5 years 1 day ago #72575 by Mazi
Damn :-(

If you googel the error, it mostly seems to be browser related and I also have never heard of such a problem before.

Updating the ZLIB library might be worth a nother try or just some further investigation. I have no better ideas currently, sorry.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 11 months ago - 4 years 11 months ago #73544 by Tmac
I am having the exact same problem this morning. Error 330. The code fails in startup.php at the ob_clean() statement. I discovered that my service provider upgraded the server to latest php during the last 12 hours so I suspect that it is a web server compression problem as suggested above.

Here is my phpinfo

Tried: I added the ob_flush() statement in /admin/classes/core/startup.php as follows:
if(ob_get_contents() !== false)
{
   ob_flush();
   ob_clean();
 
 
};

Not sure if it is the right thing but it did get my survey back!
There are now other problems though
Comments appreciated.
Last Edit: 4 years 11 months ago by Tmac.

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4 years 11 months ago #73562 by Mazi
Please open a ticket at the bugtracker and...
  1. Give as much information as possible
  2. Attach your survey. You can mark your ticket "private" so that only the developers will be able to take a look at it.
  3. Provide step-by-step instructions how to reproduce the problem.
  4. If possible/helpful please provide screenshots

Afterwards please post the link to the bugtracker so we can follow the progress.

Thanks!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 11 months ago #74168 by voodoo73
ob_flush() gave me further errors with headers. Instead I have tried ob_start() and it started to work smoothly.

Thanks for help!
Marcin

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4 years 11 months ago #74231 by Mazi

voodoo73 wrote: ob_flush() gave me further errors with headers. Instead I have tried ob_start() and it started to work smoothly.

Thanks for help!
Marcin

You're welcome :-)

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We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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