Error message on the STEP 4

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5 years 7 months ago #71634 by id_wahyu
id_wahyu created the topic: Error message on the STEP 4
Hi.
I am upgrading LS version 1.91 Build 11379 to 11804, and got below error message.

ComfortUpdate step 4
Error : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


Anyone know the solution, please help.
Many thanks in advance.

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5 years 7 months ago - 5 years 7 months ago #71816 by Mazi
Mazi replied the topic: Error message on the STEP 4
Not sure what might cause the problem but a manual update should do the trick, see docs.limesurvey.org/Upgrading+from+a+pre...tions+for+LimeSurvey


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
Last Edit: 5 years 7 months ago by Mazi.

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5 years 7 months ago #72074 by id_wahyu
id_wahyu replied the topic: Error message on the STEP 4
Thanks Mazi, will go thru it ...

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5 years 7 months ago - 5 years 7 months ago #72119 by Mazi
Mazi replied the topic: Error message on the STEP 4
You're welcome!

There has been an updater fix recently, not sure if this also solves your problem but it might be worth a try.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
Last Edit: 5 years 7 months ago by Mazi.

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4 years 5 months ago #93485 by holch
holch replied the topic: Error message on the STEP 4
I have this problem with a local installation (WAMP) at the moment as well.

From Version 2.00+ Build 130226 to 130305.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 5 months ago #93486 by holch
holch replied the topic: Error message on the STEP 4
Tried it various times and then suddenly it worked. Seems like it was a temporary problem with the update server.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 years 5 months ago #93487 by id_wahyu
id_wahyu replied the topic: Error message on the STEP 4
Hi Holch, you are very lucky.
I still got the same error when try to update from v1.92 into v2.0.
Have tried 3 or 4 times, and need to stop since the users start clicking their workstation.

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4 years 5 months ago #93488 by holch
holch replied the topic: Error message on the STEP 4
Well, I tried it actually some 10-12 times until it worked.

However, mayor upgrades I usually don't install over the productive installation, but install it in parallel and move everything over there.

Never had any problems with the upgrade on my local machine, but I thing it is just a lot cleaner.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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2 years 10 months ago #113763 by cmd
cmd replied the topic: Error message on the STEP 4
Hi,
I refresh topic because problem still happend... I had same problem and I tried set longer timeout etc. but nothing help. I got this error every time I clicked on step 4 and wait for few seconds. What I saw that file "update.zip" in ../"lime_folder"/tmp was smaller then the latest version file. So solution is simpler that I thought:

1. Download latest stable zip file into your home_dir
2. Rename as update.zip
3. Change owner to www-data/apache/nobody (not sure is necessary)
4. Do again Comfort Update to step 3.
5. After click step 4 (LS for few seconds trying to download the latest update) quickly copy file update.zip from your home_dir to ../"lime_folder"/tmp/ and replace it.
6. You should get succesful update message.

Hope it help.

P.S.
Update from version "140915" to "141020"

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2 years 9 months ago #113881 by MVT
MVT replied the topic: Error message on the STEP 4
Hi,

I didn't worked for me.
I saved my config.php file.
I sent the new release via ftp on the server.
I sent my "old" config file
I started http://myserver/.../admin/index.php

It works...

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2 years 6 months ago #116634 by Mazi
Mazi replied the topic: Error message on the STEP 4

MVT wrote: Hi,

I didn't worked for me.
I saved my config.php file.
I sent the new release via ftp on the server.
I sent my "old" config file
I started http://myserver/.../admin/index.php

It works...

I am a little irritated, did this finally work for you (MVT) or not?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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2 years 6 months ago #116666 by MVT
MVT replied the topic: Error message on the STEP 4
Hi Mazi,

I did many changes... I've changed my Internet provider. I had many "problems" with the older one. So I started "from scratch'. On the last installation (the problematic one), I saved my surveys, my config.php. I removed the "older release" and I've installed a new one from scratch. I didn't encounter this problem with the next release.

Thanks

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2 years 6 months ago #116684 by Mazi
Mazi replied the topic: Error message on the STEP 4
Thanks for your feedback!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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2 years 3 months ago #119875 by Calidonia
Calidonia replied the topic: Error message on the STEP 4
Hi

I tried many times in different days to comfort-update to Versión 2.05+ (150413) (stable) from version 2.05RC7 Build 131125 and I got this error at the first step:

Error : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Should I check permissions or wait until update server responds? Is there any way to avoid manual update?

Thanks

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2 years 3 months ago #120326 by Mazi
Mazi replied the topic: Error message on the STEP 4
I assume that the old RC version has similar update problems like mentioned in this thread so probably a manual update is the only way to fix this.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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