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sending emails

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5 years 1 month ago #71314 by amcnight
Hi

I am having trouble sending emails from within LimeSurvey

I first noticed it when I forgot my admin account and the system wasn't sending the forgotton password email.

So I reinstalled using 1.91 (todays)

When I set up a user the welcome email doesn't arrrive, when I invite people to take part in a survey the message isn't sent.

I have tried the default php method -- it says it has sent the meails but none arrive ( I have tried multiple email accounts / providers)

When I try smtp -- using gmail I get an error can't connect to the server time-out.


I have added my php info file.

my host is one.net

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5 years 1 month ago #71315 by fransmarcelissen
I do'n see your file. You call it php info, but probably you mean config.php?
It sound as a misconfiguration of you email system, especially because you say you cannot connect to the (email?) server. On what kind of server runs limesurvey, on a shared server or on al local server?
Frans

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5 years 1 month ago #71829 by Mazi
1. Can you post a screenshot of your SMTP email settings at global settings?

2. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 1 month ago #72070 by amcnight
thanks for the replies

The problem was fixed by my host.
The system is now sending emails.

:)

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5 years 1 month ago #72118 by Mazi
Please post how you solved the problem so that other users can benefit from your solution as well.

Thanks!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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