Error Message: Could not instantiate mail function.

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2 years 1 month ago #124231 by GCPS
GCPS replied the topic: Error Message: Could not instantiate mail function.
PKSupport -> Thanks for the response. I was able to send the final two addresses by switching browsers...from Chrome to FF. Clearing the cache, deleting, re-entering participants & email addresses had no effect in Chrome. Sigh.

We are using LS via 3rd party hosting service (Blue Host) so I am not entirely sure how upgrading works. This is our first time at the Lime Survey party. I will investigate upgrading and look for "the guide". Thanks for the tip.

Cheers,

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8 months 2 weeks ago #148266 by AnnaBH
AnnaBH replied the topic: Error Message: Could not instantiate mail function.
I have the same problem. I have Version 2.00+ Build 130708 and I have it on my own server (not done by me). The thing is that it has worked like a charm to use it until a week ago. Now it refuses to send every mail. Tried to send to myself to but it ditn´t work. I can´t update it on my own and my prior computerguy isn´t available so if I can´t solve it I will have to abandon Limesurvey :(

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8 months 2 weeks ago #148268 by DenisChenu
DenisChenu replied the topic: Error Message: Could not instantiate mail function.
@AnnaBH : then someone disable php mail function during the week.

But you can use any other way to send email : try SMTP for example : manual.limesurvey.org/Global_settings#Email_settings

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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8 months 2 weeks ago #148273 by AnnaBH
AnnaBH replied the topic: Error Message: Could not instantiate mail function.
Then I think I have to give up. I can´t find where I can do those settings. See the picture.
Attachments:

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8 months 2 weeks ago #148274 by DenisChenu
DenisChenu replied the topic: Error Message: Could not instantiate mail function.
You need to be allowed to update seetings on this part : seems someone else have this access ....

See with this person

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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8 months 2 weeks ago #148277 by holch
holch replied the topic: Error Message: Could not instantiate mail function.
You could always just install it again in parallel. It isn't too difficult and has become a lot easier over the years. 2.00 is pretty old, so you should update anyway. 3,5 years is ancient in terms of web applications. Loads of bug fixes and improvements have been made since. Seems like the previous IT guy hasn't done anything on Limesurvey for a while.

There are ways to reset the admin password, if you have access to the installation and the database.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
The following user(s) said Thank You: DenisChenu

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8 months 1 week ago #148298 by DenisChenu
DenisChenu replied the topic: Error Message: Could not instantiate mail function.

holch wrote: There are ways to reset the admin password, if you have access to the installation and the database.

And now : can be done with only a FTP access : framagit.org/SondagesPro/ResetPasswordCo...lob/master/README.md

:)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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