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Email notification bug

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5 years 4 months ago #67634 by miradoro
hi

i receive the both admin notifications: standard and detailed but participant did not receive the email?

is there anything i am missing to set up?

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5 years 4 months ago #67637 by miradoro
I created a text field asking for participant's email...can parcipants receive an email at the end of the survey?

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5 years 4 months ago #67638 by miradoro
my textfield has code:beneo5

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5 years 4 months ago #67640 by miradoro
i also have
Survey Beneo (ID:36796)
Question group Beneo Survey (ID:1)
Question Whats your email? (ID:5)

Can i place {INSERTANS:36796X1X5} on CC when sending a notification?

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5 years 4 months ago #67641 by miradoro
I just tried it ...and i get this message


Email could not be sent. Reason: SMTP Error: The following recipients failed: This email address is being protected from spambots. You need JavaScript enabled to view it.
SMTP server error: 5.7.1 Unable to relay for This email address is being protected from spambots. You need JavaScript enabled to view it.

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5 years 4 months ago #67642 by Mazi


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
The following user(s) said Thank You: miradoro

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5 years 4 months ago #67644 by miradoro
Is there a way to email {ANSWERTABLE} to {INSERTANS:36796X1X5} ???

Please advice

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5 years 4 months ago #67647 by miradoro
I get an error when i use a different @email.com from admin setup

Email could not be sent. Reason: SMTP Error: The following recipients failed: This email address is being protected from spambots. You need JavaScript enabled to view it.
SMTP server error: 5.7.1 Unable to relay for This email address is being protected from spambots. You need JavaScript enabled to view it.

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5 years 4 months ago #67648 by Mazi
1. You can't add the answertable.

2. This is probably a serrver configuration setting. Check your SMTP settings or switch to a different email method. There is more information about emalailing at this forum.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 4 months ago #67651 by miradoro
is it possible to set email noticifications so:

1) SMTP Admin gets and email
2) {INSERTANS:36796X1X5} gets CC on emails?

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5 years 4 months ago #67652 by miradoro
So
i need to change my Email method to send to multiple receipts under public and/or private domains?

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5 years 4 months ago #67665 by DenisChenu

miradoro wrote: I just tried it ...and i get this message


Email could not be sent. Reason: SMTP Error: The following recipients failed: This email address is being protected from spambots. You need JavaScript enabled to view it.
SMTP server error: 5.7.1 Unable to relay for This email address is being protected from spambots. You need JavaScript enabled to view it.

I think you have an error on your smtp server.

LimeSurvey can only use one SMTP method.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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5 years 4 months ago #67670 by Mazi
This "should" be possible be entering both at the according survey setting, using "," or ";" (I don't remember the details) as a separator.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 4 months ago #67684 by miradoro
i got it working

i use the INSERTANS{} and php mail...php mail allows to send to multiple domains

when i was using SMTP i could only receive under 1 domain

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5 years 3 months ago #67772 by Mazi

miradoro wrote: when i was using SMTP i could only receive under 1 domain

Please test if the problem still exists at the latest release . If so please open a ticket at the Bugtracker and...
  1. Give as much information as possible
  2. Attach your survey. You can mark your ticket "private" so that only the developers will be able to take a look at it.
  3. Provide step-by-step instructions how to reproduce the problem.
  4. If possible/helpful please provide screenshots

Afterwards please post the link to the Bugtracker so we can follow the progress.

Thanks!


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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