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ERROR after Survey goes Active

5 years 7 months ago #63890 by guindin
I have completed creating my first survey and everything seemed to be going great. Before I decided to Activate it tested it and it all look good. But once I activated the survey, nobody could access it. Even when I hit the Execute This Survey button I get the following error.

We are sorry but your session has expired.
Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection.

I have no idea where to go from here or how to fix it. Anybody with any ideas please let me know.


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5 years 7 months ago #64005 by mwilliams
Try a different browser. If it works in that, switch back to the first browser and try the following:

Clear your cache, delete cookies, restart your browser, enable cookies, refresh the page.

One of those should get it working again.

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