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Session timing out - please help

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5 years 6 months ago #63579 by haniar
I have upgraded to version 1.91+ from version 1.9 and am getting the following error when users press NEXT in a survey group

ERROR

We are sorry but your session has expired.


I have a hosted windows account with Godaddy. Have trolled through the Forums and many people have posted similar issues but there does not appear to be an answer. This was also rejected as a bug

I have tried the following (restarting the server and clearing cookies)

-Adding my own php5.ini into the root and trying register_globals = on and off

-Changing the session limit in global settings

-Adding cookie_lifetime = 6000 into php5.ini

-Straight surveys works (i.e. no groupings). It is just the next button that is causing the problem

I am really desperate. I am tempted to reinstall but other users said that this did not work for them

Any other suggestions

Thank you

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5 years 6 months ago #63581 by haniar
I noticed that the cookie may be getting deleted by the browser after the welcome page which might explain why it is timing out. Any suggestions?

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5 years 4 months ago #64999 by loris
Was this issue ever resolved? If so, could you share how. I am having the same issue and cannot find an answer.

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