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TOPIC: Can't update: Update server busy all the time

Can't update: Update server busy all the time 5 years 5 months ago #62788

  • yaziderman
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Hi All,

I am trying to update my Survey, but i am getting the message: Update server busy, every time i try to do the update, this problem has persisted since 4 days so far!

Knowing that my survey is installed on a global server, and on which an older update had been done successfully once.

Here is the error message:

Update server busy
The update server is currently busy. This usually happens when the update files for a new version are being prepared.
Please be patient and try again in about 10 minutes.

Isn't there a solution?
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Can't update: Update server busy all the time 5 years 5 months ago #62795

  • c_schmitz
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I can see that people are updating here just fine. Currently there are about 200 people updating daily. What's the version or build you are updating from?
Best regards

Carsten Schmitz
LimeSurvey project leader
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Can't update: Update server busy all the time 5 years 5 months ago #62797

  • yaziderman
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Thank you c_schmitz

ok, my current version is 1.91, and at the upper right corner an update appears : Update available: 1.91+(10315)

i tried the manual update, and downloaded the last release, but this message still there, means that its latest bugs fixes aren't included yet, that's why i tried the 3-Click ComfortUpdate and in the step 2, after fixing the permissions, i got the previous message.

How can i check the source of the problem if others can update their system normally?!
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Can't update: Update server busy all the time 5 years 5 months ago #62799

  • c_schmitz
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After you updated manually just check manually for an update once (by clicking the 'Check now' button) and the message will disappear. 10315 is not the latest version, btw.
Best regards

Carsten Schmitz
LimeSurvey project leader
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The following user(s) said Thank You: DenisChenu

Can't update: Update server busy all the time 5 years 5 months ago #62800

  • yaziderman
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Oh, Thank you very much!
it seems that there were a cache problem on the server side!
because when i clicked on check now, i got the latest version right number, and the update worked well!!

Ok thank you it's solved, but i hope that LimeSurvez developers take care of this issue, and make the error message more exact!
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