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Cannot access my database

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5 years 9 months ago #60043 by chvanmol
Hi! I released 10 questionnaires online today, but now I receive the error message "Can't connect to LimeSurvey database. Reason: Too many connections" when I try to get into my account. Is this because too many people are completing the questionnaire at once? And is this temporary (i.e. can I access the database again within x hours)? Thanks!

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5 years 7 months ago #63563 by sheddington
Hi chvanmol,

Did you resolve this issue? We are also experiencing this today. Can't even access the admin section.

thanks

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5 years 7 months ago #63566 by greg_d
Database servers usually limit number of simultaneous connections. If you experience this problem, it is possible that your users also cannot load the survey. Increasing limit of connection (for MySQL it is max_connections parameter) should help, unless you reach your hardware capabilities.

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5 years 7 months ago #63569 by sheddington
Hi Greg

Looks like this was a temporary problem with the host server. Thought it was strange as we only have one survey live and used by about a dozen people in a week!

thanks

DJ

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5 years 7 months ago #63622 by chvanmol
Indeed, it was a problem with the hardware, we had to allow more simultaneous connections, that way the problem was solved immediately!

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