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Graphs not working

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5 years 9 months ago #58661 by Karny
Hi there

I've done a bunch of tweaking on the box that limesurvey is installed on, including manually updating the limesurvey version and the directory in which it was installed.

Everything appeared to work fine, but it would seem the Graph feature no longer works.

If I do a HTML report with graphs the graphs aren't shown and if I do a PDF report with graphs I get the following error:
TCPDF ERROR: [Image] No such file or directory in /var/www/surveywarriors.co.uk/tmp/

Any ideas how to get that working again?

Thanks!

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5 years 9 months ago #58747 by Mazi
Which version did you test?

It sounds liek this problem which was solved recently: limesurvey.svn.sourceforge.net/viewvc/li...vision&revision=9895


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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5 years 9 months ago #58787 by Karny
Thanks for your response! I'm using version 1.90+ Build 9642.

I'm not sure how to follow that link you sent. Is there something I should be doing to try to make it work again?

Thanks again.

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5 years 9 months ago - 5 years 9 months ago #58823 by shorshe
Just checking:
Is you tmp directory writeable? (try temporaly setting it to 777 and see if Graphs work then)
Last Edit: 5 years 9 months ago by shorshe.
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5 years 9 months ago #58826 by Karny
777 did the trick!! Thank you so much!

I'm pretty sure it was set to 755 before... Does it need to stay at 777 now?

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5 years 9 months ago - 5 years 9 months ago #58827 by shorshe
you are welcome! :)

short and simplyfied answer:
yes

longer answer:
The Webserver needs read & write Permissions for tmp
docs.limesurvey.org/tiki-index.php?page=...irectory_permissions
Last Edit: 5 years 9 months ago by shorshe.

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2 months 1 week ago #144281 by bmrhogan
Im having the same issue. When I go to export the survey to PDF, the graphs don't show up at all. Can you offer some assistance. I did apply the correct permissions, but no graphs. Thanks, Brian

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2 months 4 days ago #144373 by holch
Another reason for no images showing up could be that certain libraries are not installed / allowed on your server. Here you can find the requirements for Limesurvey:
manual.limesurvey.org/Installation/en#Ma...rvey_on_your_website

For the graphs GD-lib is probably the most relevant one.

Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | Workarounds

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1 month 4 weeks ago #144701 by bmrhogan
Thanks for the response. I tried to install the GD library, but I don't know how to really do it. I am running El Capitan.

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1 month 3 weeks ago #144743 by Mazi

bmrhogan wrote: Thanks for the response. I tried to install the GD library, but I don't know how to really do it. I am running El Capitan.

The GD library has to be configured/enabled at the webserver. Have a look at php.net/manual/de/image.installation.php


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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1 month 1 week ago #145552 by Journeym
Actually, got the same problem after an upgrade to Version 2.57.1+161205 from Version 2.50+ Build 160731.
I'm running ubuntu 14.04 LTS, php 5.5.9, php5-gd installed.
Tried setting permissions, it didnt help. Graphs just doesn't show.
Forced to downgrade using snaphot.

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2 weeks 1 day ago #146514 by csknfrt
I have same problem since I updated to version 2.57.1+161205, therefore I returned to previous version.

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2 weeks 10 hours ago - 2 weeks 10 hours ago #146557 by mbr
Hello All,
I've got the same issue with graphs in "Simple mode" on LS 2.57.1+161205 , it was working on the same server with LS 2.50+ Build 160506
My GD extension is installed, and the tmp/ directory has 777 permissions.

Thanx by advance
Have a good day
Last Edit: 2 weeks 10 hours ago by mbr.

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2 weeks 10 hours ago #146558 by mbr
For those who have this issue with version 2.57.01, the bug has been solved in ticket bugs.limesurvey.org/view.php?id=11979
Cheers
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