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Can send e-mail but... fail in own domain

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5 years 10 months ago #57911 by cferron
I have a website www.virevert.ca that is hosted on blue host with Version 1.90+ Build 9642 of limesurvey.

The site is configured to send email form info<at>virevert.ca

If I add other user with e-mail from a different domain, everything is fine and the mail go trough. However if I want to add another user with the same domain (ex: This email address is being protected from spambots. You need JavaScript enabled to view it.) it fail to send the e-mail :( Is there something I'm not doing ok?

Thanks for your time.

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5 years 10 months ago #57915 by Mazi
1. Can you please explain in detail where you enter which email address and which kind of emails should be sent (token invitation, survey submit notifcation, new user account, ...)?

2. Please switch on debug mode by adding the following line to your config.php file:
$debug = '1';

Are there any additional errors reported on top of the page?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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5 years 10 months ago #58011 by cferron
This happen when I try to create a new user account. I have not try the other situation you are mentioning, but I doubt they would work.

As for the $debug = '1'; I have enabled it and there is nothing that shows up.

Claude

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5 years 10 months ago #58021 by DenisChenu

cferron wrote: If I add other user with e-mail from a different domain, everything is fine and the mail go trough. However if I want to add another user with the same domain (ex: This email address is being protected from spambots. You need JavaScript enabled to view it.) it fail to send the e-mail :( Is there something I'm not doing ok?

Hello,

For me LimeSurvey can't be the problem source, i think you have to see with your hoster.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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