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Results lost

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6 years 1 month ago #53255 by newwukong
I found the critical error:

I cannot find any results(2 people) in exported excel file.
But i find they have submitted in token list.

Anyone can help me?

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6 years 1 month ago #53265 by Mazi
1. Which Limesurvey version do you use?

2. Please post a screeshot of the exported file

3. Please post a screenshot of the response overview at Limesurvey's admin backend.

4. Please post a screenshot of the token overview.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 1 month ago - 6 years 1 month ago #53320 by newwukong
Thank your replay, please find the screenshot in attached.

I found another error, some results in excel have not basic information, e.g. firstname,lastname,email&token.

LimeSurvey version is 1.87.

Thanks very much!

File Attachment:

File Name: screen.zip
File Size:193 KB
Attachments:
Last Edit: 6 years 1 month ago by newwukong.

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