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Problems to login as admin

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4 years 1 month ago #90584 by lukasso8eu
Thank you for you help, but those I have tried.
I tried it in chrome, IE and opera, a i have already checked, if the config.php is in ANSI.
But i don't know how to check, if there isn't any problem with sessions, when I'm just a guy working on a school project, on school servers.
Would be helpful for you, if I'd message you the phpinfo?

Really thanks for help.

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4 years 1 month ago #90585 by Mazi

lukasso8eu wrote: But i don't know how to check, if there isn't any problem with sessions, when I'm just a guy working on a school project, on school servers.
Would be helpful for you, if I'd message you the phpinfo?

Definitely!

Also check if the folder defined at the "session.save_path" setting exists and is writable.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 1 month ago #90587 by lukasso8eu
I really appreciate your help. I just sent you pdf with the php info.
I also don't know, where to find this session.save_path. In which file it is?
Thank you very much ..

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4 years 1 month ago #90590 by Mazi
I don't see any PDf file here, please post it here.

As for the save_path setting: That can be found at the php.ini configuration file of your webserver.
Tell your provider to check and fix this if necessary. Your problem description indicates that this might cause the trouble.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 1 month ago - 4 years 1 month ago #90643 by lukasso8eu
Here is my php info ... Im going to write to the admin of our servers.
here: survey.natur.cuni.cz/phpinfo.php
Last Edit: 4 years 1 month ago by lukasso8eu.

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4 years 1 month ago #90645 by Mazi

lukasso8eu wrote: Here is my php info pdf ... Im going to write to the admin of our servers.

I don't see any attachment...


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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4 years 1 month ago #90648 by lukasso8eu
here it is. it was too big to be uploaded, very sorry.
survey.natur.cuni.cz/phpinfo.php

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4 years 1 month ago #90655 by Mazi
Only possible cause of the problem I can think of is the session.save_path setting which your provider should be able to fix.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
The following user(s) said Thank You: lukasso8eu

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4 years 1 month ago #90700 by lukasso8eu
Hi, again, thank you very much for your help.
Still, the problem presists. My IT-men told me, that he has checked the session.save_path, and its ok, that he has checked the html headers, if there was any cookie received. He told me, this:
Set-Cookie: PHPSESSID=some-weird-numbers-and-letters; path=/; domain=web.natur.cuni.cz

"web.natur.cuni.cz" is real hostname of the server,on which our virtual server is running, but as I understood it, we should tell to LS to be demanding this address: "survey.natur.cuni.cz".

I hope it does make sense. Could you tell me, if there is any possibility to solve it?
Thank you ...

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4 years 1 month ago #91377 by lukasso8eu
Just for others, who are experiencing similar problem, here is how I had to solve it.
I had a homepage with a link to the limesurvey admin. As you allready know, this my space in server is using aliases, and therefor the link leading to the admin page was also with this alias. That was the problem, because the session was intended to be set up for the true URL, not with the shortened one. So I just had to make this link with the true link to the admin page.

Hope this can help you. L

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