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Multiple choice questions not working!

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6 years 5 months ago #48877 by holch
Hi, I updated via the quick update function, and I don't have any zip file with an older version left, sorry.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 5 months ago #48878 by holch
What is weird is that I checked for updates through the interface and there is no update...

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 5 months ago #48935 by Mazi
Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #48969 by normington

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6 years 5 months ago #49012 by Mazi
Config looks fine. Is there anything listed at the servers error log?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49056 by normington
I don't know how to get to the server's error log, but through cpanel X I can see that the service status is all fine.

Had a brainwave this evening and tried the same install package in xampp - it works fine! So it must be the server, not the build - excuse me for barking up the wrong tree!

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6 years 5 months ago #49059 by holch
Tried to upload the files again? It often helps.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 5 months ago #49063 by Mazi
Yeah, please upload all files in binary mode.

Maybe www.LimeService.com is also an alternative!?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49228 by andreass
normington wrote:

I don't know how to get to the server's error log, but through cpanel X I can see that the service status is all fine.

Had a brainwave this evening and tried the same install package in xampp - it works fine! So it must be the server, not the build - excuse me for barking up the wrong tree!



Hi,

Have you got anything? I have the same problem as you...

Andrea

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6 years 5 months ago #49236 by Mazi
What about a little more information, andreass?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49239 by normington
Andrea,

Haven't solved this yet - I got in touch with my hosting provider and they're looking at it. In the meantime, I'm running LS from my home server, where it works fine.

Andrew

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6 years 5 months ago #49240 by andreass
Sorry...

I downloaded and installed the newest version, 1.90 release 9130, earlier today, and when I was testing it, I got problems when I tried to add subquestions/edit answer options. The icons + and - don't work, and neither "Predefined label sets" and "Quick Add". They do nothing.

is there anything I can do around here?

Thank you.

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6 years 5 months ago #49245 by Mazi
Are you using Internet Explorer 6?

If so, try a modern browser :-)


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49299 by andreass
I was already using the Mozilla Firefox...
Anyway, today, as magic, it's all working: the '+' and '-' buttons, Quick Add and Predefined label sets, too... Better this way!

Thanks again!

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6 years 5 months ago #49322 by Mazi
You're welcome!

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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