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Multiple choice questions not working!

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6 years 5 months ago #49239 by normington
Andrea,

Haven't solved this yet - I got in touch with my hosting provider and they're looking at it. In the meantime, I'm running LS from my home server, where it works fine.

Andrew

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6 years 5 months ago #49240 by andreass
Sorry...

I downloaded and installed the newest version, 1.90 release 9130, earlier today, and when I was testing it, I got problems when I tried to add subquestions/edit answer options. The icons + and - don't work, and neither "Predefined label sets" and "Quick Add". They do nothing.

is there anything I can do around here?

Thank you.

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6 years 5 months ago #49245 by Mazi
Are you using Internet Explorer 6?

If so, try a modern browser :-)


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49299 by andreass
I was already using the Mozilla Firefox...
Anyway, today, as magic, it's all working: the '+' and '-' buttons, Quick Add and Predefined label sets, too... Better this way!

Thanks again!

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6 years 5 months ago #49322 by Mazi
You're welcome!

If our hints have been helpful and you enjoy limesurvey please consider a donation to the team .
We do all this in our free time and you don't have to pay a penny for this software.

Without your help we can't keep this project alive.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 5 months ago #49328 by DenisChenu
It's due to the cache for js files.

js file have a long long long cache ...

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).

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6 years 5 months ago #49337 by normington
Thanks Shnoulle - do you know what I can do about that?

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6 years 5 months ago #49374 by Mazi
Try clearing your browser cache.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 4 months ago #50675 by OrangeIsBigger
Hi,

I have the same problem as you.. I have tried everything that you have suggested here but it still not work.

I have installed from cpanel and i have updated to the latest version and i have tested it in IE8, FF and Chrome but same same...

See www.limelogik.se/cb-quiz/admin/admin.php

User: Lime
PW: limepass

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6 years 4 months ago #50679 by Mazi
This seems to be a server side issue. I can reproduce the problem using IE and your installation.
When using the limesurvey Demo ( Demo.limesurvey.org/admin/admin.php?acti...=57185&gid=41&qid=87 ) I cannot reproduce the problem.
Demo login:
admin/test


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 4 months ago #50691 by normington
Definitely a server issue. I'm running LimeSurvey off my own xampp based server on pc here, rather than off the shared server that I hire. I wouldn't work out on the shared one, so I had to run it myself and it works fine!

Still haven't solved what was making it play up on the shared server, there must be a setting somewhere that's not quite right.

Thanks,
Andrew

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6 years 4 months ago #50705 by Mazi
normington wrote:

Still haven't solved what was making it play up on the shared server, there must be a setting somewhere that's not quite right.

Please upload a phpinfo file so we can take a look at your server configuration. Just put the following code into a file named phpinfo.php and upload it to your webserver:
< ?php phpinfo(); ? >
(Delete the spaces next to </> when copying the code.)
After uploading please post the link to the file.

Is there a "mod_security" module loaded or the "suhosin" extension?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 4 months ago #50708 by normington
survey.andrewnormington.co.uk/phpinfo.php - here's a phpinfo page.

I haven't deliberately installed any extensions etc, but where do I check to make sure?

Thanks,

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6 years 4 months ago #50714 by OrangeIsBigger
Hi, i gave up as you also provides a webspace for it for free. Thats good, thanks. I hope there is no limitations as i dont understand meaning of "Your remaining responses: 25"

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6 years 4 months ago #50715 by holch
This means that you have 25 responses left. There is of course a limit to the free LimeService offer (as there are costs involved for the LimeService team).

If you need more than the number of responses that you get for free, you will have to purchase credits for those. Have a look at the website, as far as I recall the prices are quite reasonable.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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