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Not Able to Add or Edit Questions on new 1.90 ????

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6 years 4 months ago #50127 by Mazi
Take a look at www.LimeService.com , maybe it's an alternative!?


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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6 years 4 months ago #50159 by luc_dubois
Mazi wrote:

pmontanez, luc_dubois, please add this advice at the "installation FAQ" page of our wiki.


I will do it very soon. Sorry for the delay.

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6 years 4 months ago #50176 by c_schmitz
Hello!

For the record: I never said that disabling mod_security is a Good Thing (tm). :-)

However your provider does not need that - Mod_security is using so called 'rules' and most probably there is a single rule which is creating the false positive. Your provider just has to modify or deactivate that particular rule. (the mod_security logs usually say what rule is the offending one). It is not necessary or reasonable to deactivate mod_security.

Another option could be to deactivate mod_security for certain directories by using a .htaccess file. Please contact your provider again with these two suggestions. If they take you serious as a customer they will use one of this as solution.

Best regards

Carsten Schmitz
LimeSurvey project leader

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6 years 4 months ago #50177 by holch
c_schmitz wrote:

For the record: I never said that disabling mod_security is a Good Thing (tm). :-)


OK, sorry then! Not sure why I had this in my head.

Thanks for clarifiying! Won't say that ever again. ;-)

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 3 months ago #51310 by itsme
Hello all, I have same problem, as above, problem is I could use normally once installed latest version of LimeSurvey 190+ (fantastico), and suddenly today is not working! and can't modify previous entries as well.

after reading all about it through these forums, I have asked my host to disable mod_security for the domain, and they have done that. but problem was not solved!!! at all! there is nothing on the "+" or "-" signs, even mouse on them stay static withOUT hand courser, predefind lebels and quick adds also are not working , just no response at all from broswer! no error in the footer bar of broswer...

one thing i didn't try yet, is to re-upload files using binary, seems logic to me as i faced similar problem long time back with another web application.. BUT, which files i have to re-upload? as stated above, i have used fantastico, so i will download the latest version from Limesurvey website, but please tell me which files i have to re-upload in binary mode??

thanks a lot for all the efforts you are putting..
waiting for support to end this issue like the other happy guys :)

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6 years 3 months ago #51327 by holch
Usually these problems are caused when there is something wrong with Jquery. However, it is difficult to say which files to upload, because we can't tell which ones are missing. I am also not sure how fantastico installs those things. They might include some custom code. I don't know.

I personally would upload all files again (or even better, make my own installation), except for the config.php, but then I don't know if this will fix your problem.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 3 months ago - 6 years 3 months ago #51329 by luc_dubois
Allo,

I've put, in the WIKI, a FAQ about this problem, and how to fix it with changing the setting of the MOD_SECURITY for the domain name by youre provider.


installation FAQ - Not Able to Add or Edit Questions on new 1.90 .
Last Edit: 6 years 3 months ago by luc_dubois.

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6 years 3 months ago - 6 years 3 months ago #51330 by luc_dubois
Last Edit: 6 years 3 months ago by luc_dubois.

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6 years 3 months ago #51331 by luc_dubois
Done today. 26 oct. 2010. in the Installation FAQ.

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6 years 3 months ago #51332 by holch
Hi Luc, thank you for adding this to the manual.

If you're not capable of editing or adding a question, ask youre host provider to change the mod_security setting of the domain name.
It Worked for HOSTPAPA.
See the forum thread Not Able to Add or Edit Questions on new 1.90 for more info.


Do you have any further information on what the provider needs to change?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 3 months ago #51334 by luc_dubois
Nope.

I ask them to disable the MOD_SECURITY.

They reply :
Hello,

It looks like mod_security was causing this issue and should be fixed now. Please let me know if you are still encountering this problem.

Thanks,
Joe
Systems Administrator

So, i don't know what they done. ;)

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6 years 3 months ago #51335 by holch
Ahh, OK. Your previous postings just sounded like you had instructions on what to do. Thank you anyway.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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6 years 3 months ago #51356 by itsme
above issue works fine now, i re-uploaded all files in binarry, mod_security were disabled, all works fine now, i will continue evaluating this tool... of course i will donate as well

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6 years 3 months ago #51598 by Mazi
Thanks for your feedback. You can also add useful information to our manual if you missed some information there. It's a wiki, everyone can - and should - edit it.


Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"

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