Loading error in limesurvey page

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1 month 1 day ago #181870 by najahals
Good Day,

Can you please help us to resolve the issue the appears when we tried to login to limesurvey

We used the download resource form this URL www.limesurvey.org/stable-release


Version: edition license


Error message


This page is not working

IP: XXXXXXX redirected you to many times

ERR_TOO_MANY_REDIRECTS


Thank you

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1 month 1 day ago #181872 by DenisChenu

najahals wrote: …

Version: edition license

? What it this version ? I didn't see it on this page.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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1 month 1 day ago #181874 by najahals
version is LimeSurvey CE edition: 3.16.1

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1 month 1 day ago #181882 by cdorin
Ok, so did you download the CE release?

Where/how do you get that error?

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1 month 1 day ago #181883 by jelo

najahals wrote: resolve the issue the appears when we tried to login to limesurvey

If you still receive that issue, check if you're still logged on (PersonLogo/Username shown in the menu).
Try to login via www.limesurvey.org/login and then try to reach the download section.
If you still got issues, try again with a different browser.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 month 1 day ago #181894 by holch
@Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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1 month 22 hours ago #181899 by siddharthsusheel
Must be installation issue.

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1 month 14 hours ago #181913 by jelo

holch wrote: @Jelo: I don't think the problem is with the Limesurvey Website, but with their installation.

Fine, then the checklist is different ;-)

If Limesurvey is installed in a subdirectory, check for htaccess files in the root directory.
Migh case a redirection loop.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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4 weeks 2 days ago #181987 by najahals
I downloaded from the URL www.limesurvey.org/about-limesurvey/download CE Release

I received the error when type the IP web server in URL, although i tried with different browsers but it the same. Thank you

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4 weeks 2 days ago #181988 by najahals
I tired with Google Chrome , IE . Firefox but still receiving the same error . thank you

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4 weeks 2 days ago #182007 by jelo
Please ask your webserver administrator. This sounds more like webserver issue that a LimeSurvey issue. If it is a bug of LimeSurvey you would need to provide information about PHP version and webserver setup. So you would still need to consult your webserver administrator.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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3 weeks 5 days ago #182227 by najahals
here is the versions of software that installed in webserver

PHP: 7.2
Httpd: apache 2
Mysql: 5.4

Do you recommend a specific version ?

Thank you

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