Ranking question causing system hang...

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5 months 4 days ago #179220 by edit4ever
It exists - so that is stange:

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5 months 3 days ago #179232 by DenisChenu
Yes, but it's not loaded …

Can you check with vanilla template ?

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5 months 3 days ago #179257 by edit4ever
Switched to vanilla - same issue...slightly different console error:

lslog.js:200 LSLOG TypeError: Cannot read property 'max' of undefined
    at LEMval292 (<anonymous>:826:2789)
    at LEMrel292 (<anonymous>:815:3)
    at ExprMgr_process_relevance_and_tailoring (<anonymous>:22:3)
    at checkconditions (survey_runtime.js:128)
    at HTMLDocument.<anonymous> (survey_runtime.js:23)
    at HTMLDocument.dispatch (jquery-3.1.1.min.js:3)
    at HTMLDocument.q.handle (jquery-3.1.1.min.js:3)
    at pjax.js:420
    at module.exports (pjax.js:465)
    at pjax.js:412

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2 months 8 hours ago - 2 months 8 hours ago #183500 by Mazi
We are currently facing a very similar issue with the latest Version 3.17.2+190408. At one server the ranking.js and ranking.css is not loaded while on another system with the exact same version and test survey it runs fine.

Did you find any explanation for the file not being loaded? My guess is some proxy preventing those files to load but that is just a rough guess.

The issue shows up with all templates we tested and only after a recent update (3.15 to 3.17 if I remember correctly).

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com
Last edit: 2 months 8 hours ago by Mazi.

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1 month 4 weeks ago #183503 by DenisChenu
Ajax mode ?

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1 month 4 weeks ago #183524 by Mazi
Ajax mode was my guess as well but turning it off made no difference.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com

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1 month 4 weeks ago #183532 by DenisChenu
And set config to 0 and 2 ?

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1 month 3 weeks ago #183596 by Mazi
I can't test debug mode since I can only access Limesurvey at that system. Why would it make a difference? Because of loading data from assets? I already tried clearing the asset cache.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com
Want to use your survey offline -> www.offlinesurveys.com

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1 month 3 weeks ago #183610 by DenisChenu
Yes, just an idea.

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1 month 3 weeks ago #183616 by jelo
Was this reproduced with different surveys? E.g. a clean simple 3-4 item ranking question only?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 month 3 weeks ago #183618 by tpartner
Maybe we need a button for super-admins to set debug in the GUI.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com

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1 month 3 weeks ago #183646 by DenisChenu
Since @Mazi answer to an 4 month old topic, maybe we need a real screenshot of console …
Maybe @Mazi issue are not related to original issue …

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