Automatic reminder not working (initial emails work fine!)

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8 months 27 minutes ago #178650 by bryant
Hello.

For some reason the "automatic reminder" feature of Limesurvey doesn't seem to be sending the messages, or even attempting to.

I can send the invitation emails just fine. And when I setup an automated reminder email, that message also gets sent.

However, I enter in like "6" for max reminders with "2" Minimum days between reminders.

The counter in the participant table shows only "1" for the amount of reminders sent. Even though it should have sent several over the last few weeks. I have tried this out on 3 different surveys, and all the same results.

I am thinking there is supposed to be an automated script or something that's not running in the background?

Any ideas how to fix?

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8 months 7 minutes ago #178652 by LouisGac
there is no way in PHP to run automated script in the background. It must be done on your server via a cronjob calling the script.

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7 months 4 weeks ago #178655 by bryant
Any documentation on how to do this?

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7 months 4 weeks ago #178662 by tpartner
Where did you find the "automatic reminder" feature. As far as I know, that is not part of core LimeSurvey.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
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7 months 4 weeks ago #178663 by bryant
Turns out it isnt.... the maxium reminders, and min days between email notices is just when you manually send reminders.

This seems like it should be a feature though... I have 4-5 different surevys going on at once with different due dates. Should be able to automate this.

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7 months 4 weeks ago #178664 by tpartner

Should be able to automate this.

Then submit a feature request or develop it yourself and submit a pull request.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com

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7 months 4 weeks ago #178686 by DenisChenu

tpartner wrote:

Should be able to automate this.

Then submit a feature request or develop it yourself and submit a pull request.

Or look at exsiting extension …

www.limesurvey.org/index.php?option=com_...dmailcron&Itemid=729

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand .
An error happen ? Before make a new topic : remind the Debug mode .
The following user(s) said Thank You: tpartner, LouisGac

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7 months 4 weeks ago #178691 by tpartner
Yes, or that! :)

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com

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