holch wrote: What do you mean with "filesystem"?

Not able to directly access the phpfiles of the LimeSurvey installation.
That will prevent updating via ComfortUpdate to install a fixed version.


Question is why is Trimbos not able to access the filesystem.
If someone else is the administrator, Trimbos will need to contact that person.

That sounds highly unlikely, given this:

"upload_max_filesize" was set to 32MB, but that was not enough.

So they have access to the php configuration, but not to the files themselves? Sounds weird.

The hosting party changes the php variable.
I do not have access to this or the filesystem.

So how can i update then?
We purchased comfortupdate for easy updating, without having to go through the hosting party. However, this is the second time in a relatively short period that the comfortupdate generates errors. Previous time the whole database got messed up.

As there seemed to be a bug, you would need to correct this in the code within the files to be able to use the comfort update again. Best to get in touch with Limesurvey GmbH directly, as they are the ones you got the ComfortUpdate subscription from (Go to "support" on the top right on this page and fill a support ticket).

However, if you don't have access to the files of the Limesurvey installation, I don't see how you could correct any file there.

holch wrote: … Best to get in touch with Limesurvey GmbH directly …

+1

Thnx. I already did, but....no response yet. Time for a new try
[edit] I was wrong. there was reply but I missed it!

Hi Louis, could you please point the suggested size for your recommendation "upload_max_filesize" ? Thanks, Pedro

That was brilliant and worked a dream. What would we do without folks like yourself. Thank you so much. I would have spent hours cursing and swearing.