We are sorry but your session has expired

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6 months 3 weeks ago #169073 by mariush
mariush created the topic: We are sorry but your session has expired
Hi,

We are getting a lot of complaints from users that when they try to complete a survey, the get the following error: We are sorry but your session has expired

Some of the users said they are getting this issue even when submitting the survey immediately after opening it, so it is definitely not a session timeout issue.

I've found a couple of other threads about the same topic, but none of them has a definitive answer.

Below is my server's phpinfo. I don't have permission to modify ini.php

Any assistance would be appreciated.

Thank you.

PHP Version 5.6.33-0+deb8u1
System	Linux dedi67.jnb2.host-h.net 3.16.0-5-amd64 #1 SMP Debian 3.16.51-3+deb8u1 (2018-01-08) x86_64
Build Date	Jan 5 2018 15:45:51
Server API	FPM/FastCGI
Virtual Directory Support	disabled
Configuration File (php.ini) Path	/etc/php5/fpm
Loaded Configuration File	/etc/php5/fpm/php.ini
Scan this dir for additional .ini files	/etc/php5/fpm/conf.d
Additional .ini files parsed	/etc/php5/fpm/conf.d/20-curl.ini, /etc/php5/fpm/conf.d/20-gd.ini, /etc/php5/fpm/conf.d/20-gmp.ini, /etc/php5/fpm/conf.d/20-htscanner.ini, /etc/php5/fpm/conf.d/20-imagick.ini, /etc/php5/fpm/conf.d/20-imap.ini, /etc/php5/fpm/conf.d/20-intl.ini, /etc/php5/fpm/conf.d/20-json.ini, /etc/php5/fpm/conf.d/20-LDAP.ini, /etc/php5/fpm/conf.d/20-mailparse.ini, /etc/php5/fpm/conf.d/20-mcrypt.ini, /etc/php5/fpm/conf.d/20-mssql.ini, /etc/php5/fpm/conf.d/20-mysql.ini, /etc/php5/fpm/conf.d/20-mysqli.ini, /etc/php5/fpm/conf.d/20-mysqlnd.ini, /etc/php5/fpm/conf.d/20-odbc.ini, /etc/php5/fpm/conf.d/20-opcache.ini, /etc/php5/fpm/conf.d/20-pdo.ini, /etc/php5/fpm/conf.d/20-pdo_dblib.ini, /etc/php5/fpm/conf.d/20-pdo_mysql.ini, /etc/php5/fpm/conf.d/20-pdo_odbc.ini, /etc/php5/fpm/conf.d/20-pdo_pgsql.ini, /etc/php5/fpm/conf.d/20-pdo_sqlite.ini, /etc/php5/fpm/conf.d/20-pgsql.ini, /etc/php5/fpm/conf.d/20-readline.ini, /etc/php5/fpm/conf.d/20-sqlite3.ini, /etc/php5/fpm/conf.d/20-tidy.ini, /etc/php5/fpm/conf.d/20-xmlrpc.ini, /etc/php5/fpm/conf.d/20-xsl.ini
PHP API	20131106
PHP Extension	20131226
Zend Extension	220131226
Zend Extension Build	API220131226,NTS
PHP Extension Build	API20131226,NTS
Debug Build	no
Thread Safety	disabled
Zend Signal Handling	disabled
Zend Memory Manager	enabled
Zend Multibyte Support	provided by mbstring
IPv6 Support	enabled
DTrace Support	enabled
Registered PHP Streams	https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip
Registered Stream Socket Transports	tcp, udp, unix, udg, ssl, sslv3, tls, tlsv1.0, tlsv1.1, tlsv1.2
Registered Stream Filters	zlib.*, bzip2.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, mcrypt.*, mdecrypt.*
 
 
Configuration
bcmath
BCMath support	enabled
Directive	Local Value	Master Value
bcmath.scale	0	0
bz2
BZip2 Support	Enabled
Stream Wrapper support	compress.bzip2://
Stream Filter support	bzip2.decompress, bzip2.compress
BZip2 Version	1.0.6, 6-Sept-2010
calendar
Calendar support	enabled
cgi-fcgi
php-fpm	active
Directive	Local Value	Master Value
cgi.discard_path	0	0
cgi.fix_pathinfo	1	1
cgi.force_redirect	1	1
cgi.nph	0	0
cgi.redirect_status_env	no value	no value
cgi.rfc2616_headers	0	0
fastcgi.error_header	no value	no value
fastcgi.logging	1	1
fpm.config	no value	no value
Core
PHP Version	5.6.33-0+deb8u1
Directive	Local Value	Master Value
allow_url_fopen	Off	Off
allow_url_include	Off	Off
always_populate_raw_post_data	-1	-1
arg_separator.input	&	&
arg_separator.output	&	&
asp_tags	Off	Off
auto_append_file	no value	no value
auto_globals_jit	On	On
auto_prepend_file	no value	no value
browscap	no value	no value
default_charset	UTF-8	UTF-8
default_mimetype	text/html	text/html
disable_classes	no value	no value
disable_functions	pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,	pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,
display_errors	Off	Off
display_startup_errors	Off	Off
doc_root	no value	no value
docref_ext	no value	no value
docref_root	no value	no value
enable_dl	Off	Off
enable_post_data_reading	On	On
error_append_string	no value	no value
error_log	/var/log/php_errors.log	/var/log/php_errors.log
error_prepend_string	no value	no value
error_reporting	22519	22519
exit_on_timeout	Off	Off
expose_php	On	On
extension_dir	/usr/lib/php5/20131226	/usr/lib/php5/20131226
file_uploads	On	On
highlight.comment	#FF8000	#FF8000
highlight.default	#0000BB	#0000BB
highlight.html	#000000	#000000
highlight.keyword	#007700	#007700
highlight.string	#DD0000	#DD0000
html_errors	Off	Off
ignore_repeated_errors	Off	Off
ignore_repeated_source	Off	Off
ignore_user_abort	Off	Off
implicit_flush	Off	Off
include_path	.:/usr/share/php:/usr/share/pear	.:/usr/share/php:/usr/share/pear
input_encoding	no value	no value
internal_encoding	no value	no value
log_errors	Off	Off
log_errors_max_len	1024	1024
mail.add_x_header	On	On
mail.force_extra_parameters	no value	no value
mail.log	no value	no value
max_execution_time	600	600
max_file_uploads	20	20
max_input_nesting_level	64	64
max_input_time	60	60
max_input_vars	5000	5000
memory_limit	512M	512M
output_buffering	no value	/usr/www/wwws/users/:/usr/wwws/users/:/usr/www/users/:/usr/home/:/usr/local/rmagic:/usr/www/users/he/_system_:/usr/share/php:/usr/local/lib/php:/tmp:/usr/bin:/usr/local/bin:/usr/local/share/www:/usr/www/share/www:/usr/share/misc:/dev/urandom
output_encoding	no value	no value
output_handler	no value	no value
post_max_size	32M	no value
precision	14	32M
realpath_cache_size	16K	14
realpath_cache_ttl	120	16K
register_argc_argv	On	120
report_memleaks	On	On
report_zend_debug	On	On
request_order	GP	On
sendmail_from	no value	GP
sendmail_path	/usr/sbin/sendmail -t -i 	no value
serialize_precision	17	/usr/sbin/sendmail -t -i 
short_open_tag	On	17
SMTP	localhost	On
smtp_port	25	localhost
sql.safe_mode	Off	25
sys_temp_dir	no value	Off
track_errors	Off	no value
unserialize_callback_func	no value	Off
upload_max_filesize	32M	no value
upload_tmp_dir	/usr/home//.tmp	32M
user_ini.cache_ttl	300	/usr/home//.tmp
user_ini.filename	.user.ini	no value
variables_order	EGPCS	300
xmlrpc_error_number	0	.user.ini
xmlrpc_errors	Off	EGPCS
zend.detect_unicode	On	0
zend.enable_gc	On	Off
zend.multibyte	Off	On
zend.script_encoding	no value	On
		Off
		no value
ctype
ctype functions	enabled
curl
cURL support	enabled
cURL Information	7.38.0
Age	3
Features	
AsynchDNS	Yes
CharConv	No
Debug	No
GSS-Negotiate	No
IDN	Yes
IPv6	Yes
krb4	No
Largefile	Yes
libz	Yes
NTLM	Yes
NTLMWB	Yes
SPNEGO	Yes
SSL	Yes
SSPI	No
TLS-SRP	Yes
Protocols	dict, file, ftp, ftps, gopher, http, https, imap, imaps, LDAP, ldaps, pop3, pop3s, rtmp, rtsp, scp, sftp, smtp, smtps, telnet, tftp
Host	x86_64-pc-linux-gnu
SSL Version	OpenSSL/1.0.1t
ZLib Version	1.2.8
libSSH Version	libssh2/1.4.3
date
date/time support	enabled
"Olson" Timezone Database Version	0.system
Timezone Database	internal
Default timezone	Africa/Johannesburg
Directive	Local Value	Master Value
date.default_latitude	31.7667	31.7667
date.default_longitude	35.2333	35.2333
date.sunrise_zenith	90.583333	90.583333
date.sunset_zenith	90.583333	90.583333
date.timezone	Africa/Johannesburg	Africa/Johannesburg
dba
DBA support	enabled
libdb header version	Berkeley DB 5.3.28: (September 9, 2013)
libdb library version	Berkeley DB 5.3.28: (September 9, 2013)
Supported handlers	cdb cdb_make db4 inifile flatfile qdbm
Directive	Local Value	Master Value
dba.default_handler	flatfile	flatfile
dom
DOM/XML	enabled
DOM/XML API Version	20031129
libxml Version	2.9.1
HTML Support	enabled
XPath Support	enabled
XPointer Support	enabled
Schema Support	enabled
RelaxNG Support	enabled
ereg
Regex Library	Bundled library enabled
exif
EXIF Support	enabled
EXIF Version	1.4 $Id: 1c8772f76be691b7b3f77ca31eb788a2abbcefe5 $
Supported EXIF Version	0220
Supported filetypes	JPEG,TIFF
Directive	Local Value	Master Value
exif.decode_jis_intel	JIS	JIS
exif.decode_jis_motorola	JIS	JIS
exif.decode_unicode_intel	UCS-2LE	UCS-2LE
exif.decode_unicode_motorola	UCS-2BE	UCS-2BE
exif.encode_jis	no value	no value
exif.encode_unicode	ISO-8859-15	ISO-8859-15
fileinfo
fileinfo support	enabled
version	1.0.5
libmagic	517
filter
Input Validation and Filtering	enabled
Revision	$Id: 5b79667bd9a68977a9b4f7505223a8e216e04908 $
Directive	Local Value	Master Value
filter.default	unsafe_raw	unsafe_raw
filter.default_flags	no value	no value
ftp
FTP support	enabled
gd
GD Support	enabled
GD headers Version	2.1.1-dev
FreeType Support	enabled
FreeType Linkage	with freetype
FreeType Version	2.5.2
GIF Read Support	enabled
GIF Create Support	enabled
JPEG Support	enabled
libJPEG Version	6b
PNG Support	enabled
libPNG Version	1.2.50
WBMP Support	enabled
XPM Support	enabled
libXpm Version	30411
XBM Support	enabled
WebP Support	enabled
Directive	Local Value	Master Value
gd.jpeg_ignore_warning	0	0
gettext
GetText Support	enabled
gmp
gmp support	enabled
GMP version	6.0.0
hash
hash support	enabled
Hashing Engines	md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru snefru256 gost gost-crypto adler32 crc32 crc32b fnv132 fnv1a32 fnv164 fnv1a64 joaat haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5
htscanner
htscanner support	enabled
PECL Module version	1.0.1 ($Id: htscanner.c 312503 2011-06-26 17:56:58Z derick $)
Directive	Local Value	Master Value
htscanner.config_file	.htaccess	.htaccess
htscanner.default_docroot	/	/
htscanner.default_ttl	300	300
htscanner.stop_on_error	0	0
htscanner.verbose	0	0
iconv
iconv support	enabled
iconv implementation	glibc
iconv library version	2.19
Directive	Local Value	Master Value
iconv.input_encoding	no value	no value
iconv.internal_encoding	no value	no value
iconv.output_encoding	no value	no value
imagick
imagick module	enabled
imagick module version	3.4.3
imagick classes	Imagick, ImagickDraw, ImagickPixel, ImagickPixelIterator, ImagickKernel
Imagick compiled with ImageMagick version	ImageMagick 6.8.9-9 Q16 x86_64 2017-07-15 http://www.imagemagick.org
Imagick using ImageMagick library version	ImageMagick 6.8.9-9 Q16 x86_64 2018-05-18 http://www.imagemagick.org
ImageMagick copyright	Copyright (C) 1999-2014 ImageMagick Studio LLC
ImageMagick release date	2018-05-18
ImageMagick number of supported formats:	215
ImageMagick supported formats	3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, JBG, JBIG, JNG, JNX, JPEG, JPG, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
Directive	Local Value	Master Value
imagick.locale_fix	0	0
imagick.progress_monitor	0	0
imagick.skip_version_check	0	0
imap
IMAP c-Client Version	2007f
SSL Support	enabled
Kerberos Support	enabled
intl
Internationalization support	enabled
version	PECL-3.0.0
ICU version	52.1
ICU Data version	52.1
Directive	Local Value	Master Value
intl.default_locale	no value	no value
intl.error_level	0	0
intl.use_exceptions	0	0
json
json support	enabled
json version	1.3.6
JSON-C headers version	0.11.99
JSON-C library version	0.11.99
LDAP
LDAP Support	enabled
RCS Version	$Id: 8ab0fe072786e6f8d7dbd47b6a4897e81ce89ec3 $
Total Links	0/unlimited
API Version	3001
Vendor Name	OpenLDAP
Vendor Version	20440
SASL Support	Enabled
Directive	Local Value	Master Value
LDAP.max_links	Unlimited	Unlimited
libxml
libXML support	active
libXML Compiled Version	2.9.1
libXML Loaded Version	20901
libXML streams	enabled
mailparse
mailparse support	enabled
Extension Version	2.1.6
Revision	$Revision: 305002 $
Directive	Local Value	Master Value
mailparse.def_charset	us-ascii	us-ascii
mbstring
Multibyte Support	enabled
Multibyte string engine	libmbfl
HTTP input encoding translation	disabled
libmbfl version	1.3.2
mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.
Multibyte (japanese) regex support	enabled
Multibyte regex (oniguruma) version	5.9.5
Directive	Local Value	Master Value
mbstring.detect_order	no value	no value
mbstring.encoding_translation	Off	Off
mbstring.func_overload	0	0
mbstring.http_input	no value	no value
mbstring.http_output	no value	no value
mbstring.http_output_conv_mimetypes	^(text/|application/xhtml\+xml)	^(text/|application/xhtml\+xml)
mbstring.internal_encoding	no value	no value
mbstring.language	neutral	neutral
mbstring.strict_detection	Off	Off
mbstring.substitute_character	no value	no value
mcrypt
mcrypt support	enabled
mcrypt_filter support	enabled
Version	2.5.8
Api No	20021217
Supported ciphers	cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes
Supported modes	cbc cfb ctr ecb ncfb nofb ofb stream
Directive	Local Value	Master Value
mcrypt.algorithms_dir	no value	no value
mcrypt.modes_dir	no value	no value
mhash
MHASH support	Enabled
MHASH API Version	Emulated Support
mssql
MSSQL Support	enabled
Active Persistent Links	0
Active Links	0
Library version	FreeTDS
Directive	Local Value	Master Value
mssql.allow_persistent	On	On
mssql.batchsize	0	0
mssql.charset	no value	no value
mssql.compatability_mode	Off	Off
mssql.compatibility_mode	Off	Off
mssql.connect_timeout	5	5
mssql.datetimeconvert	On	On
mssql.max_links	Unlimited	Unlimited
mssql.max_persistent	Unlimited	Unlimited
mssql.max_procs	Unlimited	Unlimited
mssql.min_error_severity	10	10
mssql.min_message_severity	10	10
mssql.secure_connection	Off	Off
mssql.textlimit	Server default	Server default
mssql.textsize	Server default	Server default
mssql.timeout	60	60
mysql
MySQL Support	enabled
Active Persistent Links	0
Active Links	0
Client API version	mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Directive	Local Value	Master Value
mysql.allow_local_infile	On	On
mysql.allow_persistent	On	On
mysql.connect_timeout	60	60
mysql.default_host	no value	no value
mysql.default_password	no value	no value
mysql.default_port	no value	no value
mysql.default_socket	/var/run/mysqld/mysqld.sock	/var/run/mysqld/mysqld.sock
mysql.default_user	no value	no value
mysql.max_links	Unlimited	Unlimited
mysql.max_persistent	Unlimited	Unlimited
mysql.trace_mode	Off	Off
mysqli
MysqlI Support	enabled
Client API library version	mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Active Persistent Links	0
Inactive Persistent Links	0
Active Links	0
Directive	Local Value	Master Value
mysqli.allow_local_infile	On	On
mysqli.allow_persistent	On	On
mysqli.default_host	no value	no value
mysqli.default_port	3306	3306
mysqli.default_pw	no value	no value
mysqli.default_socket	/var/run/mysqld/mysqld.sock	/var/run/mysqld/mysqld.sock
mysqli.default_user	no value	no value
mysqli.max_links	Unlimited	Unlimited
mysqli.max_persistent	Unlimited	Unlimited
mysqli.reconnect	Off	Off
mysqli.rollback_on_cached_plink	Off	Off
mysqlnd
mysqlnd	enabled
Version	mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Compression	supported
core SSL	supported
extended SSL	supported
Command buffer size	4096
Read buffer size	32768
Read timeout	31536000
Collecting statistics	Yes
Collecting memory statistics	No
Tracing	n/a
Loaded plugins	mysqlnd,debug_trace,auth_plugin_mysql_native_password,auth_plugin_mysql_clear_password,auth_plugin_sha256_password
API Extensions	pdo_mysql,mysql,mysqli
mysqlnd statistics	
bytes_sent	1007
bytes_received	14545
packets_sent	36
packets_received	493
protocol_overhead_in	1972
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bytes_received_ok_packet	0
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bytes_received_change_user_packet	13046
packets_sent_command	15
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packets_received_rset_row	12
packets_received_prepare_response	16
packets_received_change_user	453
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rows_fetched_from_server_normal	447
rows_fetched_from_server_ps	0
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rows_fetched_from_client_normal_buffered	447
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rows_fetched_from_client_ps_buffered	0
rows_fetched_from_client_ps_unbuffered	0
rows_fetched_from_client_ps_cursor	0
rows_affected_normal	0
rows_affected_ps	0
rows_skipped_normal	447
rows_skipped_ps	0
copy_on_write_saved	898
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connect_success	3
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proto_text_fetched_int24	0
proto_text_fetched_int	4
proto_text_fetched_bigint	0
proto_text_fetched_decimal	0
proto_text_fetched_float	0
proto_text_fetched_double	0
proto_text_fetched_date	0
proto_text_fetched_year	0
proto_text_fetched_time	0
proto_text_fetched_datetime	0
proto_text_fetched_timestamp	0
proto_text_fetched_string	447
proto_text_fetched_blob	0
proto_text_fetched_enum	445
proto_text_fetched_set	0
proto_text_fetched_geometry	0
proto_text_fetched_other	0
proto_binary_fetched_null	0
proto_binary_fetched_bit	0
proto_binary_fetched_tinyint	0
proto_binary_fetched_short	0
proto_binary_fetched_int24	0
proto_binary_fetched_int	0
proto_binary_fetched_bigint	0
proto_binary_fetched_decimal	0
proto_binary_fetched_float	0
proto_binary_fetched_double	0
proto_binary_fetched_date	0
proto_binary_fetched_year	0
proto_binary_fetched_time	0
proto_binary_fetched_datetime	0
proto_binary_fetched_timestamp	0
proto_binary_fetched_string	0
proto_binary_fetched_json	0
proto_binary_fetched_blob	0
proto_binary_fetched_enum	0
proto_binary_fetched_set	0
proto_binary_fetched_geometry	0
proto_binary_fetched_other	0
init_command_executed_count	0
init_command_failed_count	0
com_quit	3
com_init_db	0
com_query	12
com_field_list	0
com_create_db	0
com_drop_db	0
com_refresh	0
com_shutdown	0
com_statistics	0
com_process_info	0
com_connect	0
com_process_kill	0
com_debug	0
com_ping	0
com_time	0
com_delayed_insert	0
com_change_user	0
com_binlog_dump	0
com_table_dump	0
com_connect_out	0
com_register_slave	0
com_stmt_prepare	0
com_stmt_execute	0
com_stmt_send_long_data	0
com_stmt_close	0
com_stmt_reset	0
com_stmt_set_option	0
com_stmt_fetch	0
com_deamon	0
bytes_received_real_data_normal	10336
bytes_received_real_data_ps	0
odbc
ODBC Support	enabled
Active Persistent Links	0
Active Links	0
ODBC library	unixODBC
ODBC_INCLUDE	-I/usr/include
ODBC_LFLAGS	-L/usr/lib
ODBC_LIBS	-lodbc
Directive	Local Value	Master Value
odbc.allow_persistent	On	On
odbc.check_persistent	On	On
odbc.default_cursortype	Static cursor	Static cursor
odbc.default_db	no value	no value
odbc.default_pw	no value	no value
odbc.default_user	no value	no value
odbc.defaultbinmode	return as is	return as is
odbc.defaultlrl	return up to 4096 bytes	return up to 4096 bytes
odbc.max_links	Unlimited	Unlimited
odbc.max_persistent	Unlimited	Unlimited
openssl
OpenSSL support	enabled
OpenSSL Library Version	OpenSSL 1.0.1t 3 May 2016
OpenSSL Header Version	OpenSSL 1.0.1t 3 May 2016
Openssl default config	/usr/lib/ssl/openssl.cnf
Directive	Local Value	Master Value
openssl.cafile	no value	no value
openssl.capath	no value	no value
pcre
PCRE (Perl Compatible Regular Expressions) Support	enabled
PCRE Library Version	8.39 2016-06-14
Directive	Local Value	Master Value
pcre.backtrack_limit	1000000000	1000000000
pcre.recursion_limit	1000000000	1000000000
PDO
PDO support	enabled
PDO drivers	mysql, dblib, odbc, pgsql, sqlite
pdo_dblib
PDO Driver for FreeTDS/Sybase DB-lib	enabled
Flavour	freetds
pdo_mysql
PDO Driver for MySQL	enabled
Client API version	mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Directive	Local Value	Master Value
pdo_mysql.default_socket	/var/run/mysqld/mysqld.sock	/var/run/mysqld/mysqld.sock
PDO_ODBC
PDO Driver for ODBC (unixODBC)	enabled
ODBC Connection Pooling	Enabled, strict matching
pdo_pgsql
PDO Driver for PostgreSQL	enabled
PostgreSQL(libpq) Version	9.4.15
Module version	1.0.2
Revision	$Id: 0e858dd2051ca8c2fd3c781909a0670ab5fecd36 $
pdo_sqlite
PDO Driver for SQLite 3.x	enabled
SQLite Library	3.8.7.1
pgsql
PostgreSQL Support	enabled
PostgreSQL(libpq) Version	9.4.15
PostgreSQL(libpq)	PostgreSQL 9.4.15 on x86_64-unknown-linux-gnu, compiled by gcc (Debian 4.9.2-10) 4.9.2, 64-bit
Multibyte character support	enabled
SSL support	enabled
Active Persistent Links	0
Active Links	0
Directive	Local Value	Master Value
pgsql.allow_persistent	On	On
pgsql.auto_reset_persistent	Off	Off
pgsql.ignore_notice	Off	Off
pgsql.log_notice	Off	Off
pgsql.max_links	Unlimited	Unlimited
pgsql.max_persistent	Unlimited	Unlimited
Phar
Phar: PHP Archive support	enabled
Phar EXT version	2.0.2
Phar API version	1.1.1
SVN revision	$Id: 780be432570e80dd34c1a9c217ef87ade22bf136 $
Phar-based phar archives	enabled
Tar-based phar archives	enabled
ZIP-based phar archives	enabled
gzip compression	enabled
bzip2 compression	enabled
OpenSSL support	enabled
Phar based on pear/PHP_Archive, original concept by Davey Shafik.
Phar fully realized by Gregory Beaver and Marcus Boerger.
Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.
Directive	Local Value	Master Value
phar.cache_list	no value	no value
phar.readonly	On	On
phar.require_hash	On	On
posix
Revision	$Id: 5f4acc20904b1406142f2a0ede068db048c77e77 $
readline
Readline Support	enabled
Readline library	EditLine wrapper
Directive	Local Value	Master Value
cli.pager	no value	no value
cli.prompt	\b \> 	\b \> 
Reflection
Reflection	enabled
Version	$Id: 5f15287237d5f78d75b19c26915aa7bd83dee8b8 $
session
Session Support	enabled
Registered save handlers	files user
Registered serializer handlers	php_serialize php php_binary wddx
Directive	Local Value	Master Value
session.auto_start	Off	Off
session.cache_expire	180	180
session.cache_limiter	nocache	nocache
session.cookie_domain	no value	no value
session.cookie_httponly	Off	Off
session.cookie_lifetime	0	0
session.cookie_path	/	/
session.cookie_secure	Off	Off
session.entropy_file	/dev/urandom	/dev/urandom
session.entropy_length	32	32
session.gc_divisor	1000	1000
session.gc_maxlifetime	1440	1440
session.gc_probability	1	1
session.hash_bits_per_character	5	5
session.hash_function	0	0
session.name	PHPSESSID	PHPSESSID
session.referer_check	no value	no value
session.save_handler	files	files
session.save_path	/usr/home//.tmp	/usr/home//.tmp
session.serialize_handler	php	php
session.upload_progress.cleanup	On	On
session.upload_progress.enabled	On	On
session.upload_progress.freq	1%	1%
session.upload_progress.min_freq	1	1
session.upload_progress.name	PHP_SESSION_UPLOAD_PROGRESS	PHP_SESSION_UPLOAD_PROGRESS
session.upload_progress.prefix	upload_progress_	upload_progress_
session.use_cookies	On	On
session.use_only_cookies	On	On
session.use_strict_mode	Off	Off
session.use_trans_sid	0	0
shmop
shmop support	enabled
SimpleXML
Simplexml support	enabled
Revision	$Id: d7077fc935154236afb4fe70814ba358efdbdca4 $
Schema support	enabled
soap
Soap Client	enabled
Soap Server	enabled
Directive	Local Value	Master Value
soap.wsdl_cache	1	1
soap.wsdl_cache_dir	/tmp	/tmp
soap.wsdl_cache_enabled	1	1
soap.wsdl_cache_limit	5	5
soap.wsdl_cache_ttl	86400	86400
sockets
Sockets Support	enabled
SPL
SPL support	enabled
Interfaces	Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
Classes	AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilterIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException
sqlite3
SQLite3 support	enabled
SQLite3 module version	0.7-dev
SQLite Library	3.8.7.1
Directive	Local Value	Master Value
sqlite3.extension_dir	no value	no value
standard
Dynamic Library Support	enabled
Path to sendmail	/usr/sbin/sendmail -t -i
Directive	Local Value	Master Value
assert.active	1	1
assert.bail	0	0
assert.callback	no value	no value
assert.quiet_eval	0	0
assert.warning	1	1
auto_detect_line_endings	0	0
default_socket_timeout	60	60
from	no value	no value
url_rewriter.tags	a=href,area=href,frame=src,input=src,form=fakeentry	a=href,area=href,frame=src,input=src,form=fakeentry
user_agent	no value	no value
sysvmsg
sysvmsg support	enabled
Revision	$Id: 58590192720bc56939152fde3645d808b348bb9b $
tidy
Tidy support	enabled
libTidy Release	25 March 2009
Extension Version	2.0 ($Id: 57f050b275c6da348310461a64aaad21feef8091 $)
Directive	Local Value	Master Value
tidy.clean_output	no value	no value
tidy.default_config	no value	no value
tokenizer
Tokenizer Support	enabled
wddx
WDDX Support	enabled
WDDX Session Serializer	enabled
xml
XML Support	active
XML Namespace Support	active
libxml2 Version	2.9.1
xmlreader
XMLReader	enabled
xmlrpc
core library version	xmlrpc-epi v. 0.51
php extension version	0.51
author	Dan Libby
homepage	http://xmlrpc-epi.sourceforge.net
open sourced by	Epinions.com
xmlwriter
XMLWriter	enabled
xsl
XSL	enabled
libxslt Version	1.1.28
libxslt compiled against libxml Version	2.9.1
EXSLT	enabled
libexslt Version	1.1.28
zip
Zip	enabled
Zip version	1.12.5
Libzip version	0.11.2
zlib
ZLib Support	enabled
Stream Wrapper	compress.zlib://
Stream Filter	zlib.inflate, zlib.deflate
Compiled Version	1.2.8
Linked Version	1.2.8
Directive	Local Value	Master Value
zlib.output_compression	Off	Off
zlib.output_compression_level	-1	-1
zlib.output_handler	no value	no value
Additional Modules
Module Name
ionCube Loader
sysvsem
sysvshm
Environment
Variable	Value
USER	
HOME	/usr/home/
PHP Variables
Variable	Value
_COOKIE["intercom-id"]	3fa55207-0745-4472-a3aa-c3822c2ac7a6
_COOKIE["__cfduid"]	d673f00c627b1967e26da895ee0dea7551501477476
_COOKIE["_hp2_id_3113624639"]	{"userId":"2343795797523597","pageviewId":"0837550839894646","sessionId":"2721802382891594","identity":null,"trackerVersion":"3.0"}
_COOKIE["_ga"]	GA1.3.968079383.1424073570
_COOKIE["__utmz"]	235500445.1520244233.1104.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not provided)
_COOKIE["KCFINDER_showname"]	on
_COOKIE["KCFINDER_showsize"]	off
_COOKIE["KCFINDER_showtime"]	off
_COOKIE["KCFINDER_order"]	name
_COOKIE["KCFINDER_orderDesc"]	off
_COOKIE["KCFINDER_view"]	thumbs
_COOKIE["KCFINDER_displaySettings"]	off
_COOKIE["__utma"]	235500445.968079383.1424073570.1520246168.1526536412.1106
_COOKIE["__utmc"]	235500445
_COOKIE["_gid"]	GA1.3.423060491.1526882891
_COOKIE["_em_vt"]	43f3181893fd22fb6302ce0663075af463f444eea0-446224905b052b5c
_SERVER["USER"]	
_SERVER["HOME"]	/usr/home/
_SERVER["FCGI_ROLE"]	RESPONDER
_SERVER["UNIQUE_ID"]	WwVCcSnLEEMAANYmqmQAAABf
_SERVER["proxy-nokeepalive"]	1
_SERVER["HTTP_HOST"]	
_SERVER["HTTP_CONNECTION"]	keep-alive
_SERVER["HTTP_UPGRADE_INSECURE_REQUESTS"]	1
_SERVER["HTTP_USER_AGENT"]	Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
_SERVER["HTTP_ACCEPT"]	text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
_SERVER["HTTP_ACCEPT_ENCODING"]	gzip, deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"]	en-US,en;q=0.9
_SERVER["HTTP_COOKIE"]	intercom-id=3fa55207-0745-4472-a3aa-c3822c2ac7a6; __cfduid=d673f00c627b1967e26da895ee0dea7551501477476; _hp2_id.3113624639=%7B%22userId%22%3A%222343795797523597%22%2C%22pageviewId%22%3A%220837550839894646%22%2C%22sessionId%22%3A%222721802382891594%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%223.0%22%7D; _ga=GA1.3.968079383.1424073570; __utmz=235500445.1520244233.1104.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); KCFINDER_showname=on; KCFINDER_showsize=off; KCFINDER_showtime=off; KCFINDER_order=name; KCFINDER_orderDesc=off; KCFINDER_view=thumbs; KCFINDER_displaySettings=off; __utma=235500445.968079383.1424073570.1520246168.1526536412.1106; __utmc=235500445; _gid=GA1.3.423060491.1526882891; _em_vt=43f3181893fd22fb6302ce0663075af463f444eea0-446224905b052b5c
_SERVER["PATH"]	/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
_SERVER["SERVER_SIGNATURE"]	<address>Apache Server at  Port 80</address>
_SERVER["SERVER_SOFTWARE"]	Apache
_SERVER["SERVER_NAME"]	
_SERVER["SERVER_ADDR"]	41.203.16.67
_SERVER["SERVER_PORT"]	80
_SERVER["REMOTE_ADDR"]	105.186.182.109
_SERVER["DOCUMENT_ROOT"]	/usr/www/users/
_SERVER["REQUEST_SCHEME"]	http
_SERVER["CONTEXT_PREFIX"]	no value
_SERVER["CONTEXT_DOCUMENT_ROOT"]	/usr/www/users/
_SERVER["SCRIPT_FILENAME"]	/usr/www/users//phpinfo.php
_SERVER["REMOTE_PORT"]	49785
_SERVER["GATEWAY_INTERFACE"]	CGI/1.1
_SERVER["SERVER_PROTOCOL"]	HTTP/1.1
_SERVER["REQUEST_METHOD"]	GET
_SERVER["QUERY_STRING"]	no value
_SERVER["REQUEST_URI"]	/phpinfo.php
_SERVER["SCRIPT_NAME"]	/phpinfo.php
_SERVER["PHP_SELF"]	/phpinfo.php
_SERVER["REQUEST_TIME_FLOAT"]	1527071345.4253
_SERVER["REQUEST_TIME"]	1527071345
_SERVER["argv"]	Array
(
)
 
_SERVER["argc"]	0
_ENV["USER"]	
_ENV["HOME"]	/usr/home/
_ENV["FCGI_ROLE"]	RESPONDER
_ENV["UNIQUE_ID"]	WwVCcSnLEEMAANYmqmQAAABf
_ENV["proxy-nokeepalive"]	1
_ENV["HTTP_CONNECTION"]	keep-alive
_ENV["HTTP_UPGRADE_INSECURE_REQUESTS"]	1
_ENV["HTTP_USER_AGENT"]	Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
_ENV["HTTP_ACCEPT"]	text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
_ENV["HTTP_ACCEPT_ENCODING"]	gzip, deflate
_ENV["HTTP_ACCEPT_LANGUAGE"]	en-US,en;q=0.9
_ENV["HTTP_COOKIE"]	intercom-id=3fa55207-0745-4472-a3aa-c3822c2ac7a6; __cfduid=d673f00c627b1967e26da895ee0dea7551501477476; _hp2_id.3113624639=%7B%22userId%22%3A%222343795797523597%22%2C%22pageviewId%22%3A%220837550839894646%22%2C%22sessionId%22%3A%222721802382891594%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%223.0%22%7D; _ga=GA1.3.968079383.1424073570; __utmz=235500445.1520244233.1104.2.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); KCFINDER_showname=on; KCFINDER_showsize=off; KCFINDER_showtime=off; KCFINDER_order=name; KCFINDER_orderDesc=off; KCFINDER_view=thumbs; KCFINDER_displaySettings=off; __utma=235500445.968079383.1424073570.1520246168.1526536412.1106; __utmc=235500445; _gid=GA1.3.423060491.1526882891; _em_vt=43f3181893fd22fb6302ce0663075af463f444eea0-446224905b052b5c
_ENV["PATH"]	/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
_ENV["SERVER_SIGNATURE"]	<address>Apache Server at Port 80</address>
_ENV["SERVER_SOFTWARE"]	Apache 
_ENV["SERVER_ADDR"]	xx
_ENV["SERVER_PORT"]	80
_ENV["REMOTE_ADDR"]	xx
_ENV["DOCUMENT_ROOT"]	/usr/www/users/
_ENV["REQUEST_SCHEME"]	http
_ENV["CONTEXT_PREFIX"]	no value
_ENV["CONTEXT_DOCUMENT_ROOT"]	/usr/www/users/
_ENV["SCRIPT_FILENAME"]	/usr/www/users//phpinfo.php
_ENV["REMOTE_PORT"]	49785
_ENV["GATEWAY_INTERFACE"]	CGI/1.1
_ENV["SERVER_PROTOCOL"]	HTTP/1.1
_ENV["REQUEST_METHOD"]	GET
_ENV["QUERY_STRING"]	no value
_ENV["REQUEST_URI"]	/phpinfo.php
_ENV["SCRIPT_NAME"]	/phpinfo.php
_ENV["PHP_SELF"]	/phpinfo.php
_ENV["REQUEST_TIME_FLOAT"]	1527071345.4253
_ENV["REQUEST_TIME"]	1527071345
_ENV["argv"]	Array
(
)
 
_ENV["argc"]	0
 
 
 
 

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6 months 3 weeks ago #169074 by LouisGac
LouisGac replied the topic: We are sorry but your session has expired

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6 months 3 weeks ago #169077 by mariush
mariush replied the topic: We are sorry but your session has expired
Thank you for the reply.

I can't seem to find the Session lifetime (seconds): option in Global Settings. I am running LimeSurvey Version 3.7.2+180508

Is there another way to set the session lifetime?

Just to clarify, the users get an issue even when they immediately complete the survey (e.g. 3 seconds from opening the survey to submitting it).

Other users are able to take a few minutes to complete the survey without issues.

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6 months 3 weeks ago #169078 by LouisGac
LouisGac replied the topic: We are sorry but your session has expired
manual.limesurvey.org/Global_settings

"Session lifetime (seconds) (only available with database sessions): Defines the time in seconds after which a survey session expires (provided there is no action from the participant). When using regular, file-based sessions, it is up to the system administrator to define the right values for 'session.gc_maxlifetime', 'session.save_path', etc., in the PHP configuration. Not only the web server settings but also the other similar settings of other applications may overwrite the setting for file-based sessions when editing it locally via the application. The maximum value that can be introduced is 65000 (seconds). It is recommendable to use a reasonable value. Bear in mind that, when using database sessions, check whether the MySQL setting called max_allowed_packet is set to a large value because some surveys generate over 2 MB of session data"

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6 months 3 weeks ago #169080 by mariush
mariush replied the topic: We are sorry but your session has expired
That option is not available for me. I'm guessing I'm not using database sessions.

Will moving to database sessions make any difference?

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4 months 3 weeks ago #171546 by mfreund
mfreund replied the topic: We are sorry but your session has expired
I'm getting similar reports from my users. Like mariush, I do not see a setting for session lifetime in Global Settings/General.

In addition, even though I have token-based response persistence active, they are reporting that when they reload the survey it does not bring up their prior responses and they need to begin again from the beginning.

Any help with this would be welcome!

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3 days 18 hours ago #178145 by ccoupeau
ccoupeau replied the topic: We are sorry but your session has expired
Hello,
Hello,

Since me last version update (3.15.4) I have the same problem.

Did you find a solution that helped you solve the problem?

Thank You.
Charles.

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