Emails Triggered to non participant list from Limesurvey

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5 months 4 weeks ago #167573 by murthyma
murthyma created the topic: Emails Triggered to non participant list from Limesurvey
Hello,


I noticed an issue with LimeSurvey when i triggered an email using Tokens.

Emails are Triggered to non participant list who are not part of token table. Is this a bug, please suggest to diagnose this issue further ?


Regards,
Murthy

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5 months 4 weeks ago #167579 by holch
holch replied the topic: Emails Triggered to non participant list from Limesurvey
Well, I guess you need to provide a little bit more information.

How can Limesurvey send emails to people that are not in the token table? How does Limesurvey get these email addresses? Are they in the central participant database??

I mean with the information you provide it is basically impossible to help you.
- What Limesurvey version do you use?
- Who receives this emails? Are those people known to you? Are these random emails? How did you know they receive these emails?
- How many cases are there?
- What is a "non participant list"? How are those connected to the survey?
- etc.

You need to describe the problem with as much detail as possible.

Currently it is a little bit like: "My car goes in the wrong direction, what should I do?"

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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