Unavailable text boxes

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8 months 2 weeks ago #165659 by aaowa
aaowa created the topic: Unavailable text boxes
Hi first time user of Lime and I think its great. I was working away and everything was fine then when I went to add a question I found the text boxes were not here and I couldn’t add anything to them (See pic).
Sorry if I’m being stupid but everything was working now I can’t add details of the type of question. The screen your seeing is a question I’ve added and gone back into to edit to add the question but I cant.

Thanks for any help Jonathan
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8 months 2 weeks ago - 8 months 2 weeks ago #165698 by Joffm
Joffm replied the topic: Unavailable text boxes
Hi, Jonathan,
usually the first question: which version of LS? (You find it in the lower right corner of the GUI.)
In version 3.x click on it to get a detailled list of your environment.

The only thing that I saw was a slight delay (1sec) before the embedded HTML editor appeared.

Regards
Joffm

P.S. Just now I saw in the changelog of version 3.5.4. this:

-Fixed issue: Ckeditor not showing on IE (kw-pr)

Does this explain your problem?


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Last Edit: 8 months 2 weeks ago by Joffm.
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8 months 2 weeks ago #165737 by aaowa
aaowa replied the topic: Unavailable text boxes
That might be the problem as Its version 3.4.4+180305 as the boxes just dont appear at all and never load. I will try updating and get back to you...
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4 months 4 weeks ago - 4 months 4 weeks ago #171032 by Fhainer
Fhainer replied the topic: Unavailable text boxes
I have the same problem... Did you find a solution?

Using Version 3.13.2+180709

thanks
Sebastian
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Last Edit: 4 months 4 weeks ago by Fhainer. Reason: added picture

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4 months 4 weeks ago #171065 by LouisGac
LouisGac replied the topic: Unavailable text boxes
which browser are you using Fhainer?

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4 months 4 weeks ago #171084 by Fhainer
Fhainer replied the topic: Unavailable text boxes
I tested Firefox, Chrome and Edge on different computers.... All the same :/

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4 months 4 weeks ago - 4 months 4 weeks ago #171132 by Fhainer
Fhainer replied the topic: Unavailable text boxes
I did a second test installation just to be sure, also the same problem... I can see the boxes appear for a very short moment, then they disappaer.

Maybe its cause its running it on a windows server (with plesk)?
Last Edit: 4 months 4 weeks ago by Fhainer.

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1 month 1 week ago #176106 by LaDina
LaDina replied the topic: Unavailable text boxes
Did you manage to solve the problem? I have the same problems using Version 3.15.1+181017.

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1 month 1 week ago #176111 by holch
holch replied the topic: Unavailable text boxes
Known problem. Deactivate the WYSIWYG editor or set it as Popup and it will work.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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