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Edited invitation email goes blank (disappears) when saved
- OfftakeProject
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6 years 6 months ago #157811
by OfftakeProject
Edited invitation email goes blank (disappears) when saved was created by OfftakeProject
I have carefully edited the invitation email a number of times, but clicking 'save' or 'save and close' makes it completely disappear from the email templates text box. When I go to send an invite, the email text box is blank. I sent an invite to myself to test whether or not it is actually blank, and it is indeed a completely blank and useless email. Why is this happening? Is there a character limit on invitation emails or something? I would have thought that my edits would not exceed a reasonable limit, it's a couple of short paragraphs and some word changes. Although I have not yet sent a reminder or confirmation email, those templates seem to be behaving normally - I can edit and save without it disappearing, and the text is present when I go to 'send' a reminder. What can I do to make the system recognise and save my invitation email?
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- jelo
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6 years 6 months ago #157830
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Edited invitation email goes blank (disappears) when saved
Which version of LS is used? What browser is used? Did you try to just save one character?
Perhaps a bug with your version/build of LS. Perhaps a issue with your browser or the content.
Perhaps a bug with your version/build of LS. Perhaps a issue with your browser or the content.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: DenisChenu
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6 years 6 months ago #157849
by OfftakeProject
Replied by OfftakeProject on topic Edited invitation email goes blank (disappears) when saved
LS Version 2.67.2, same problem occurs in Firefox and Chrome. Saving one character seemed to work, saving one word also worked, but re-setting the whole template using the 'Reset This Template' button still disappears on saving, even when it has not been edited. Any advice? A blank invitation email (no survey link or anything) is pretty useless, so if I can't fix this I may have to abandon using Lime Survey, which would be a shame because everything else seems to work pretty well.
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6 years 6 months ago #157860
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Edited invitation email goes blank (disappears) when saved
Sounds like a bug to me. You might open a bug report. As a workaround you may check how much text the field can handle. Perhaps it is a certain character and not the length triggering the issue.
I personally never use LimeSurvey for invitations and cannot provide any "tricks".
I personally never use LimeSurvey for invitations and cannot provide any "tricks".
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: OfftakeProject
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- DenisChenu
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6 years 6 months ago - 6 years 6 months ago #157908
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Edited invitation email goes blank (disappears) when saved
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Last edit: 6 years 6 months ago by DenisChenu. Reason: http://manual.limesurvey.org/Debug_mode
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