Edited invitation email goes blank (disappears) when saved

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3 months 2 weeks ago #157811 by OfftakeProject
OfftakeProject created the topic: Edited invitation email goes blank (disappears) when saved
I have carefully edited the invitation email a number of times, but clicking 'save' or 'save and close' makes it completely disappear from the email templates text box. When I go to send an invite, the email text box is blank. I sent an invite to myself to test whether or not it is actually blank, and it is indeed a completely blank and useless email. Why is this happening? Is there a character limit on invitation emails or something? I would have thought that my edits would not exceed a reasonable limit, it's a couple of short paragraphs and some word changes. Although I have not yet sent a reminder or confirmation email, those templates seem to be behaving normally - I can edit and save without it disappearing, and the text is present when I go to 'send' a reminder. What can I do to make the system recognise and save my invitation email?

Thanks

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3 months 2 weeks ago #157830 by jelo
jelo replied the topic: Edited invitation email goes blank (disappears) when saved
Which version of LS is used? What browser is used? Did you try to just save one character?
Perhaps a bug with your version/build of LS. Perhaps a issue with your browser or the content.
The following user(s) said Thank You: DenisChenu

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3 months 2 weeks ago #157849 by OfftakeProject
OfftakeProject replied the topic: Edited invitation email goes blank (disappears) when saved
LS Version 2.67.2, same problem occurs in Firefox and Chrome. Saving one character seemed to work, saving one word also worked, but re-setting the whole template using the 'Reset This Template' button still disappears on saving, even when it has not been edited. Any advice? A blank invitation email (no survey link or anything) is pretty useless, so if I can't fix this I may have to abandon using Lime Survey, which would be a shame because everything else seems to work pretty well.

Thanks

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3 months 2 weeks ago #157860 by jelo
jelo replied the topic: Edited invitation email goes blank (disappears) when saved
Sounds like a bug to me. You might open a bug report. As a workaround you may check how much text the field can handle. Perhaps it is a certain character and not the length triggering the issue.
I personally never use LimeSurvey for invitations and cannot provide any "tricks".
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3 months 2 weeks ago - 3 months 2 weeks ago #157908 by DenisChenu
DenisChenu replied the topic: Edited invitation email goes blank (disappears) when saved
I can not reproduce in french with/without html editor …

Use : manual.limesurvey.org/Debug_mode

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .
Last Edit: 3 months 2 weeks ago by DenisChenu. Reason: http://manual.limesurvey.org/Debug_mode

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