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problem with subscription update

  • khatiashvili1993
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6 years 9 months ago #155932 by khatiashvili1993
problem with subscription update was created by khatiashvili1993
I have a trouble using BASIC package for my installation , even though I paid the price of BASIC package (2017-06-14). I have the new invoice on the website but still I can’t use BASIC package features, only FREE package is available.
Let me know what to do to activate the BASIC package for my installation , for which I have paid.
If you need any farther information from me let me know
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  • ollehar
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6 years 9 months ago #155945 by ollehar
Replied by ollehar on topic problem with subscription update
Hi!

Sorry for your problem, it will be fixed right now. May I ask how you paid the latest invoice?

Olle
The following user(s) said Thank You: khatiashvili1993
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  • khatiashvili1993
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6 years 9 months ago #155982 by khatiashvili1993
Replied by khatiashvili1993 on topic problem with subscription update
thanks.
My problem is already fixed.
I paid the latest invoice by bank transfer to an account which i've received by email.
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  • ollehar
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6 years 9 months ago #155986 by ollehar
Replied by ollehar on topic problem with subscription update
Hi,

Yes, by me. :)

Well, that explains the problem. Our system does not detect when you change payment type. We'll work on that. Did you pay the first invoice with credit card, or SEPA?

Olle
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