problem with subscription update

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4 months 4 days ago #155932 by khatiashvili1993
khatiashvili1993 created the topic: problem with subscription update
I have a trouble using BASIC package for my installation , even though I paid the price of BASIC package (2017-06-14). I have the new invoice on the website but still I can’t use BASIC package features, only FREE package is available.
Let me know what to do to activate the BASIC package for my installation , for which I have paid.
If you need any farther information from me let me know

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4 months 4 days ago #155945 by olle
olle replied the topic: problem with subscription update
Hi!

Sorry for your problem, it will be fixed right now. May I ask how you paid the latest invoice?

Olle
The following user(s) said Thank You: khatiashvili1993

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4 months 4 days ago #155982 by khatiashvili1993
khatiashvili1993 replied the topic: problem with subscription update
thanks.
My problem is already fixed.
I paid the latest invoice by bank transfer to an account which i've received by email.

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4 months 4 days ago #155986 by olle
olle replied the topic: problem with subscription update
Hi,

Yes, by me. :)

Well, that explains the problem. Our system does not detect when you change payment type. We'll work on that. Did you pay the first invoice with credit card, or SEPA?

Olle

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