Resetting installation admin password through limesurvey.org

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5 months 2 weeks ago - 5 months 2 weeks ago #153894 by pauloalmeida
pauloalmeida created the topic: Resetting installation admin password through limesurvey.org
I have an account on limesurvey.org with an installation at limequery.com. I don't remember the user and password of the installation (I tried recovering the password with several combinations of username and e-mail address and didn't receive an e-mail), so I reset the password in the installation settings in my limesurvey.org profile. That shows me a password and tells me I can log in in two minutes, but the login then fails with user 'admin' and the provided password. Maybe the user is something other than 'admin'? I looked around and that seems to be the default. Is there any other way to recover the password, or to recover the username based on the e-mail only?
Last Edit: 5 months 2 weeks ago by pauloalmeida. Reason: Correct URL

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5 months 2 weeks ago #153913 by holch
holch replied the topic: Resetting installation admin password through limesurvey.org
All things related to the Limesurvey Professional hosting, please refer directly to the support system of Limesurvey GmbH. You can open a ticket under "Contact Us". We here in the forum can only give support for the community edition, not the hosted one.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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