update to the latest version 20170124,problemd in login

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10 months 1 week ago #148043 by zhouybox
zhouybox created the topic: update to the latest version 20170124,problemd in login
I have update package.After I update to the latest version,I can not login.If I login by chance,relogin is required within seconds.It's really terrible.

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10 months 1 week ago #148058 by emisilvi
emisilvi replied the topic: update to the latest version 20170124,problemd in login
I have the same problem and the only way for me to work is changing the computer so I am using another pc now, but of course this is not a solution

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10 months 1 week ago #148060 by LouisGac
LouisGac replied the topic: update to the latest version 20170124,problemd in login
thank you for reporting, we're going to do some tests in our side to see if we can reproduce.

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10 months 1 week ago #148064 by LouisGac
LouisGac replied the topic: update to the latest version 20170124,problemd in login
so, the last version is not 170124 but 170130.
Could you please confirmed that you updated from 170124 to 170130?

For now, we can't reproduce your problem.

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10 months 1 week ago #148065 by olle
olle replied the topic: update to the latest version 20170124,problemd in login
Which browser are you using?

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10 months 1 week ago #148104 by zhouybox
zhouybox replied the topic: update to the latest version 20170124,problemd in login
1.A message shows I can update the version.But when I used comfort update, it showed my version is the latest one, no update available.
2.I used safari,chrome,firefox,almost the same problem with login.

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10 months 1 week ago #148135 by olle
olle replied the topic: update to the latest version 20170124,problemd in login
Would it be possible for you to provide some screenshots or a video?

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10 months 1 week ago #148145 by emisilvi
emisilvi replied the topic: update to the latest version 20170124,problemd in login
Dear olle,
I bought your basic package and I created my survey but it is impossible for me to log in the second time to see how people are responding to my survey. I can log in in limesurvey website but once I go to my link to enter to my survey I cannot log in anymore because it asks me all the time to log in again. I really need to see the answers so would you kindly tell me what I am doing wrong?
thank you in advance,
emi

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10 months 1 week ago #148146 by olle
olle replied the topic: update to the latest version 20170124,problemd in login
Hi,

Sorry to hear about your problem. Which browser are you using?

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10 months 1 week ago #148147 by emisilvi
emisilvi replied the topic: update to the latest version 20170124,problemd in login
Hello Olle,
I am using google chrome

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10 months 1 week ago - 10 months 1 week ago #148148 by markusfluer
markusfluer replied the topic: update to the latest version 20170124,problemd in login
We are currently working on an issue that prevents users from logging in when using Google Chrome, or Chromium on Linux Devices. We don't know if Safari is affected, yet.
The short Term solution is to use another browser.

We are very sorry and will keep on working on the problem until it is solved!
Last Edit: 10 months 1 week ago by markusfluer.

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10 months 1 week ago #148151 by olle
olle replied the topic: update to the latest version 20170124,problemd in login
Which version of Google Chrome?

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10 months 1 week ago #148152 by emisilvi
emisilvi replied the topic: update to the latest version 20170124,problemd in login
ok, can you give me an advice on how to see my survey results? Firefox is fine? which browser can I use?

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10 months 1 week ago #148153 by emisilvi
emisilvi replied the topic: update to the latest version 20170124,problemd in login
Great! I did it by downloading firefox. Thanks to all!

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10 months 1 week ago - 10 months 1 week ago #148165 by zhouybox
zhouybox replied the topic: update to the latest version 20170124,problemd in login
GIF animation attached!
Attachments:
Last Edit: 10 months 1 week ago by zhouybox.

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