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update to the latest version 20170124,problemd in login

  • zhouybox
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7 years 1 month ago #148043 by zhouybox
I have update package.After I update to the latest version,I can not login.If I login by chance,relogin is required within seconds.It's really terrible.
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7 years 1 month ago #148058 by emisilvi
I have the same problem and the only way for me to work is changing the computer so I am using another pc now, but of course this is not a solution
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  • LouisGac
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7 years 1 month ago #148060 by LouisGac
thank you for reporting, we're going to do some tests in our side to see if we can reproduce.
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7 years 1 month ago #148064 by LouisGac
so, the last version is not 170124 but 170130.
Could you please confirmed that you updated from 170124 to 170130?

For now, we can't reproduce your problem.
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  • ollehar
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7 years 1 month ago #148065 by ollehar
Which browser are you using?
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7 years 1 month ago #148104 by zhouybox
1.A message shows I can update the version.But when I used comfort update, it showed my version is the latest one, no update available.
2.I used safari,chrome,firefox,almost the same problem with login.
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  • ollehar
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7 years 1 month ago #148135 by ollehar
Would it be possible for you to provide some screenshots or a video?
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7 years 1 month ago #148145 by emisilvi
Dear olle,
I bought your basic package and I created my survey but it is impossible for me to log in the second time to see how people are responding to my survey. I can log in in limesurvey website but once I go to my link to enter to my survey I cannot log in anymore because it asks me all the time to log in again. I really need to see the answers so would you kindly tell me what I am doing wrong?
thank you in advance,
emi
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  • ollehar
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7 years 1 month ago #148146 by ollehar
Hi,

Sorry to hear about your problem. Which browser are you using?
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7 years 1 month ago #148147 by emisilvi
Hello Olle,
I am using google chrome
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  • markusfluer
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7 years 1 month ago - 7 years 1 month ago #148148 by markusfluer
We are currently working on an issue that prevents users from logging in when using Google Chrome, or Chromium on Linux Devices. We don't know if Safari is affected, yet.
The short Term solution is to use another browser.

We are very sorry and will keep on working on the problem until it is solved!
Last edit: 7 years 1 month ago by markusfluer.
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  • ollehar
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7 years 1 month ago #148151 by ollehar
Which version of Google Chrome?
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