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I do not see the buttons

  • josegovia
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7 years 3 months ago #145795 by josegovia
I do not see the buttons was created by josegovia
I am creating a question and I can not see the buttons of the question editor.

I attached a screenshot.

Do you know how to solve it?

I am using Version 2.57.1 + 161205

Thank you.
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  • holch
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7 years 3 months ago #145796 by holch
Replied by holch on topic I do not see the buttons
You mean the WYSIWYG Editor for the question text?

I guess you made a fresh install, right? To me it looks like you did not upload all files correctly. Unfortunately with the amount of files in Limesurvey some FTP-Programs skip some files.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 3 months ago #145797 by josegovia
Replied by josegovia on topic I do not see the buttons
Yes, I mean the WYSIWYG editor.

I have updated to version 2.57.1 + 161205.

Where are those files to upload again?

Thank you.

José
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7 years 3 months ago #145798 by Ben_V
Replied by Ben_V on topic I do not see the buttons
first just try to clear your browser cache...

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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7 years 3 months ago #145799 by holch
Replied by holch on topic I do not see the buttons
Yes, Ben mentioned something that is very important when updating: cleaning the browser cache.

It this doesn't help you can try to upload files again. Reading your question I assume you did a Comfort-Update. The files are where you got your Limesurvey files the first time you installed it: www.limesurvey.org/downloads/category/25-latest-stable-release

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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  • josegovia
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7 years 3 months ago #145800 by josegovia
Replied by josegovia on topic I do not see the buttons
Thank you,

With the cache clearing is working.
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7 years 3 months ago #145805 by Ben_V
Replied by Ben_V on topic I do not see the buttons

holch wrote: Yes, Ben mentioned something that is very important when updating: cleaning the browser cache


Even better (IMHO):
Automatically including a numeric timestamp (or version as wordpress does) on the end of every URL as a query string, will be a must either for front or back ends frequently updated css or js files

../style.css?ver=2.54.2
../style.css?20170101

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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7 years 3 months ago #145809 by LouisGac
Replied by LouisGac on topic I do not see the buttons
since we're using the asset manager when debug mode is off, all the tricks to clean the browser cache are useless now.
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7 years 3 months ago #145810 by holch
Replied by holch on topic I do not see the buttons
So what needs to be done now? Or is this just referring to Ben's solution and normal browser cache cleaning still helps?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 3 months ago #145811 by holch
Replied by holch on topic I do not see the buttons
Is there any text where I can read about this asset manager? I ran into it here in the forum, but I am not quote sure yet what it is, what it does and how this impacts us as the normal users.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 3 months ago #145813 by Ben_V
Replied by Ben_V on topic I do not see the buttons

LouisGac wrote: since we're using the asset manager when debug mode is off, all the tricks to clean the browser cache are useless now.


Hy Louis ,
like Holch I'm a quiet lost with Yii AssetManager ... Do you mean that users (with debug mode turned off) now don't have to clear their browser cache ?

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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7 years 3 months ago #145815 by LouisGac
Replied by LouisGac on topic I do not see the buttons
Well:
www.yiiframework.com/wiki/148/understanding-assets#hh4

Many newcomers ask: "What do we do with the assets folder?", and the answer is "Mostly nothing".


Only dev should worry about it, to turn it off when they working on JS and CSS (that's why it's automatically turned off when debug mode is on).

When 2.06, the forum was full of questions that ended with:

refresh the browser cache

Which was very problematic for the participants.

Now that problem is resolved by the AssetManager. When people update via comfortUpdate, all the assets are automatically refreshed, forcing the webbrowser to refresh its cache.

josegovia problem is weird. Since is the only one experimenting it, it's probably a problem with its own installation. Maybe he updated manually?
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