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Move installation on subdomain
- pinguinone
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8 years 2 months ago #129880
by pinguinone
Move installation on subdomain was created by pinguinone
Hello,
I have installed Lime-survey on principal site www. domain.com/survey/ and so far so good, I have published one survey with success and I'm quite happy.
After that I want to move the installation on a subdomain something like survey.domain.com I follow the guide with no success. I created the subdomain, I download by FTP all data and I upload transfer to the new subdomain (that has a different position on the server's hard disk).
Now I try to connect but it gives me this error:
Internal Server Error
Unable to open directory:
If I go to see the server's errors I find:
Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: http://survey. domain.com/"
Same thing on survey. domain.com/admin
How can I fix this issue? I can't change DNS and the database is exactly the same (the server and the connection is the same).
Can you help me?
Thanks
I have installed Lime-survey on principal site www. domain.com/survey/ and so far so good, I have published one survey with success and I'm quite happy.
After that I want to move the installation on a subdomain something like survey.domain.com I follow the guide with no success. I created the subdomain, I download by FTP all data and I upload transfer to the new subdomain (that has a different position on the server's hard disk).
Now I try to connect but it gives me this error:
Internal Server Error
Unable to open directory:
If I go to see the server's errors I find:
Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: http://survey. domain.com/"
Same thing on survey. domain.com/admin
How can I fix this issue? I can't change DNS and the database is exactly the same (the server and the connection is the same).
Can you help me?
Thanks
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- DenisChenu
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8 years 2 months ago #129965
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Move installation on subdomain
Hi,
Step one : add a little index.php file to test if survey.example.com work (without any survey files).
Step one : add a little index.php file to test if survey.example.com work (without any survey files).
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- pinguinone
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8 years 2 months ago #129982
by pinguinone
Replied by pinguinone on topic Move installation on subdomain
Hello,
I create a very simple php page...here is the code:
I try and it works like a charm. What is the step two?
I create a very simple php page...here is the code:
Code:
<html> <head> <title>PHP Test</title> </head> <body> <?php echo '<p>Hello World</p>'; ?> <br/> <?php echo phpinfo(); ?> </body> </html>
I try and it works like a charm. What is the step two?
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- DenisChenu
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8 years 2 months ago #130021
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Move installation on subdomain
Your server system ?
Did you try with renaming .htaccess ?
ANy other thing updated in config.php ?
Because i have same install for survey.example.com and www.example.com/survey and it work like a charm.
Denis
Did you try with renaming .htaccess ?
ANy other thing updated in config.php ?
Because i have same install for survey.example.com and www.example.com/survey and it work like a charm.
Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- pinguinone
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8 years 2 months ago #130043
by pinguinone
Replied by pinguinone on topic Move installation on subdomain
Hi,
what you mena as "my server system"? Is a on-line server (if you want I can PM all the details) and I have a hosting with them.
I have .htaccess file, I have to rename it? How?
I don't change nothing on the config.php, where and what I have to check?
Thanks for the support
what you mena as "my server system"? Is a on-line server (if you want I can PM all the details) and I have a hosting with them.
I have .htaccess file, I have to rename it? How?
I don't change nothing on the config.php, where and what I have to check?
Thanks for the support
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- DenisChenu
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8 years 2 months ago #130057
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Move installation on subdomain
Hi,
Your server system : linux, windows .... etc ... (phpconfig)
Yes : to rename it : use any FTP tools
Denis
Your server system : linux, windows .... etc ... (phpconfig)
Yes : to rename it : use any FTP tools
Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- pinguinone
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8 years 2 months ago #130061
by pinguinone
Replied by pinguinone on topic Move installation on subdomain
Hello,
it's a linux server, I pm to you now the url where you can see the result of phpinfo statement.
I rename the .htaccess in pippo.htaccess but the error remain the same. Do you think a hosting problem?
Thanks for everything
Gianluca
it's a linux server, I pm to you now the url where you can see the result of phpinfo statement.
I rename the .htaccess in pippo.htaccess but the error remain the same. Do you think a hosting problem?
Thanks for everything
Gianluca
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8 years 2 months ago #130077
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Move installation on subdomain
By PM
Unable to open directory: /var/www/vhosts/clickpiu.com/httpdocs/tmp/assets/187a0f4b
Maybe you must set DocumentRoot /var/www/vhosts/clickpiu.com/httpdocs/survey/ or something like that.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The following user(s) said Thank You: pinguinone
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- pinguinone
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8 years 1 month ago #130378
by pinguinone
Replied by pinguinone on topic Move installation on subdomain
Hi,
after more deeping research we find that the problem was from the apache server, changed that everything goes very well.
Thanks for the support!
Gianluca
after more deeping research we find that the problem was from the apache server, changed that everything goes very well.
Thanks for the support!
Gianluca
The following user(s) said Thank You: DenisChenu
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- codelogic
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8 years 1 month ago #131587
by codelogic
What was the problem with the apache server? It might help me.
Replied by codelogic on topic Move installation on subdomain
pinguinone wrote: Hi,
after more deeping research we find that the problem was from the apache server, changed that everything goes very well.
Thanks for the support!
Gianluca
What was the problem with the apache server? It might help me.
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8 years 1 month ago #131591
by codelogic
Replied by codelogic on topic Move installation on subdomain
So I had a similar problem when moving all of LimeSurvey to a new server.
Solution:
In PHP settings "memory_limit" needs to be I believe at least 64M I had it on 32M for the default install.
Normally LimeSurvey finds this if you are installing it from scratch but it doesn't detect it if you just copied the whole install to a new server.
Solution:
In PHP settings "memory_limit" needs to be I believe at least 64M I had it on 32M for the default install.
Normally LimeSurvey finds this if you are installing it from scratch but it doesn't detect it if you just copied the whole install to a new server.
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8 years 1 month ago - 8 years 4 weeks ago #131661
by pinguinone
Replied by pinguinone on topic Move installation on subdomain
In my case ws a problem on how the subdomain was confgured in apache. Basically
www.example.com
was configured as subdomain while it shouldn't for make lime survey work
Last edit: 8 years 4 weeks ago by DenisChenu.
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